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Technical support Executive Jobs in Hyderabad - CGS India Pvt Ltd

Technical support Executive

CGS India Pvt Ltd
Expired

Posted: 29 Nov 18

Job Description

  • Knowledge of OS (XP, Win 8, Win 10) & Standard Application - Installation, configuration & Troubleshooting. 
  • Experience on hardware troubleshooting, installation, configuration.
  • In depth knowledge of desktop operating systems and Microsoft office products(MS office 2007, 2010, 2013).
  • Knowledge of Installation and troubleshooting Network Printers ,scanners, Antivirus and VPN clients.
  • Basic Networking knowledge (connecting switches / routers, Access points and should be able to help network team while configuring them).
  • SLA Management & Good knowledge of IP addressing.
  • Address user tickets regarding hardware, software and networking.
  • Maintain computer peripheral devices and all inventory.
  • Knowledge of Patches installation - User End (from SCCM / WSUS Server).
  • Good knowledge of Domain environment - AD (User creation & policies).
  • Knowledge in DNS & DHCP (IP Scope) & Remote-control tools, End user interaction.
  • Knowledge of type of Data backup & applications. Desktop, Laptop & server issues.
  • Network Protocols (TCP/IP, http, UDP, etc.)

Roles & Responsibilities:

  • Assist & respond to technical and customer queries.
  • Ensure all contacts are documented using the tracking tool.
  • Ensure customers are satisfied with services offered. 

Job Particulars

Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id519101
Locality Address
State Telangana
Country India

About Company

For more than 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through technology. Headquartered in New York City, CGS employs over 7,000+ professionals in 21 offices in North America, Latin America, Europe and Asia. With global delivery capabilities, expertise across leading platforms and deep experience in multiple industries, CGS has become the IT partner of choice for thousands of organizations worldwide. CGS delivers a wide array of proprietary and third-party business applications, technology and business services, and business process outsourcing solutions, including customer care, technical support and corporate learning & training.

 

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