Technical support Executive Jobs in Hyderabad - Impec Consulting Solutions

Technical support Executive

Impec Consulting Solutions

0 Years

202000 - 344000 Yearly

Expired

Posted: 05 May 18

Roles & Responsibilities:

Effectively address customer queries by understanding challenges faced by the customer
Ensure you meet set process for addressing customer queries.
Understand customer expectation clearly through effective probing.
Document reasons for customer dissatisfaction for all the queries and the challenges faced.
Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis.
Set high levels of performance standards for the given process/account
Ensure you understand expected performance standards and metrics to be achieved for a given process/account
Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
Follow the learning management process to remain current and updated on required skills and knowledge required for the position
Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account

Key Skills:

Benefits:

Other Information:

Work Hours: 9 hours - Including 1 hour break (5 day per week & 6 day during training)
Shifts: Rotational Shifts (Candidate should be willing to work in Night shifts – 8:00 PM to 5:00 AM)
Week Offs: Rotational Offs
Transport: Provided (Home Pick up & Home Drop within 30 Kms )