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Technical support Executive Jobs in Hyderabad - Impec Consulting Solutions

Technical support Executive

Impec Consulting Solutions
Expired

Posted: 17 Apr 19

Job Description

  • Position : Technical Support Executive (Non-Voice) /Chat Support
  • Package(CTC) : 1.44 lpa to 2.4 lpa + (incentives based on performance)
  • Experience : 0 to 2 years (International)
  • Shift Timings: Night shift
  • Qualification : Intermediate/Graduate
  • Type : Chat Support
  • Typing Speed : 30WPM
  • Transport: Two-way Cab (Home pick & drop)
  • Working Days : 5 days (Rotational)
  • Location : Hitech City, Hyderabad.

Job Role:

  • ·         Provide customer service for electronic products such as High-definition Consumer goods, Smart phones and Tablets.
  • ·         Provide technical assistance through web-chat and email-based communication tools.

Job Responsibilities:

  • ·         Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines.
  • ·         Troubleshooting and resolving customer service issues and schedule field service calls when necessary.
  • ·         Adhering to quality and performance standards.
  • ·         Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service.
  • ·         Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines.
  • ·         Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries.
  • ·         Documenting customer transactions accurately and in-time in related customer and business tools.
  • ·         Collaborating with team members and cross functional teams as per the business need.
  • ·         Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process.
  •  
Benefits:   ·         

  • Paid Training ·         
  • Competitive Pay ·         
  • Health Insurance ·         
  • Paid Time Off ·         
  • Relaxed Dress Code ·         
  • Monthly Incentives ·         
  • Company-Wide Rewards Program
  • Lucrative Employee Referral Program

Job Particulars

Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id603705
Locality Address
State Telangana
Country India

About Company

We are a dynamic firmwith core expertise in recruitment and placement requirements. Our natural progression has been into human resource consulting. Our focus is to get best results for our clients and deliveries are consistent with our commitment.
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