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Technical support Executive Jobs in Jaipur - Teleperformance

Technical support Executive

Teleperformance
experience-icon 0 Years
salary-icon 21000 - 27000 Monthly
Expired

Posted: 07 Mar 20

Job Description

To provide world class service to all small business customers in a customer centric environment.  Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools.  Assisting customers with inquiries while providing consultative support and recommendations.  Document in detail all interactions with customers.  Effectively articulate complex information to a variety of technical and non technical customers.  Educate customers on products. Help customers to be successful.  Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.  Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating.Responsibilities and Duties
Provide Email. Phone or Chat Support to Clients
Required Experience, Skills and Qualifications
Good Communication Skills
Graduate / Non Graduate

Job Particulars

Education 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id883215
Job Category Tech Support
Locality Address Jaipur-Others
Country India

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