Technical support Executive Jobs in Mohali - Teleperformance
Job Description
- Inbound Sales and Technical Support Specialists to help customers establish and enhance their online presence by providing web-based technical support, product information, first-rate customer service and Selling products and services as per customer needs.
- Customer service oriented in a high pressured environment.
- Provide immediate Advanced Support via chat, and accompanying support via phone when necessary.
- Must possess methodical and deliberate troubleshooting skills.
- Exceptional attention to detail in troubleshooting and documentation.
- Determine course of action based on extremely complex issues in a time-pressured environment, often with only a portion of the information needed to fully analyze the issue
- .Multi-task multiple issues between customers ranging over Windows and Linux platforms in .
- Dedicated and Virtual Dedicated environments.
- Strong knowledge of internet technology.
- Advanced Server Management – Windows & Linux, Various Control Panels.
- Advanced understanding of Wordpress development and troubleshooting techniques .
- Accomplished experience selling and servicing technology products or services to small businesses and consumers is a strong plus.
- Ability to deliver stellar customer service while troubleshooting a technical support call.
- Meet or exceed expectations through a metrics driven performance standard. We want the best for you and for our customers.
- Consult, recommend and enable the right online product and service strategies to help customers with their business or personal needs.
- Knowledge of internet, social media and/or small business is highly preferred.
- Excellent spoken and written communication and strong interpersonal skills to include proven rapport building and sales techniques.
- Tech Graduates – Any Graduate with prior technical expertise.
- Candidate should have good knowledge about Computer.
- Must be 18 years of age or older.
- Candidate should have graduated.
- Candidate should have excellent Interpersonal skills.
- Open to work in rotational shifts, according to business needs.
- Must pass Operations Validation.
- Candidate should have all relevant documents
Job Particulars
About Company
A brief Introduction of Teleperformance:
Teleperformance is an Omni channel company headquartered in France. The company specializes in outsourced Omni-channel customer experience management, also known as Business Process Outsourcing (BPO).
The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world. Teleperformance has 300 K employees across 350 contact centers in nearly 80 countries and serves over 160 markets.
Countries in which Teleperformance operates include France, Lebanon, The United Kingdom, Albania, Brazil, Chile, Philippines, Guyana, India, China, Canada, Mexico, Colombia, Norway, Italy, Greece, Portugal, the United States, Dominican Republic, El Salvador, Australia, the Netherlands, Suriname, Egypt, United Arab Emirates, Russia, Sweden, Germany, Poland, Slovak Republic and Czech Republic.
Teleperformance in India, established in 2001, is the leading provider of outsourced Omni channel Customer Experience at every touchpoint.
Known for our quality offering and outstanding people practices, we are recognized as the #1BPO and employer of choice in India by global research and consulting firms.
We are the pioneers in expanding the BPO industry across non-metro cities in India to leverage the vast demographic dividend of these leading smart cities. With our 40 Centers in India We are the employers of choice. Over the past 16 years, we have been providing superior Customer Support to International & In-country clients offering the India Non-Metro cost advantage.
With a 66,000+ strong team, Teleperformance India delivers end-to-end solutions encompassing Technology, Process and People to manage complete Customer Experience for top Global MNCs. Our services range from Customer Support/Care, Technical Support, Customer Acquisition, Data Analytics and Back-Office across Voice, E-Mail, Chat, Social Media and other Digital Channels.
