Technical Support Executive Jobs in Mumbai - Eclerx Service Pvt Ltd
Job Description
We request you to get your friends along to work with us, and in the process. Ask your friends to mention “CTS” on their respective resume along with your name & the HR reference Tejaswini Chavan.
Below is the JD Voice Support:-
Job Profile for Semi – Technical Voice Process
Advanced Technical Troubleshooting (over phone):-
In this process, you will help customers troubleshoot their cable, internet and telephony related issues remotely over phone. So needless to say you should have great oral communication and comprehension skills. You will be training them on the latest cutting edge aspects of cable/internet/telephony industry in the USA so that they have very deep understanding of the domain.
Eligibility:
- HSC + 06 Months experience on paper
- Graduate + 06 Months experience on paper
- Age Criteria : Below 42yrs
Job Description:
- Reading Operator comments
- Checking service status of account in diagnostic tools
- Understanding of web technologies and cable setup
- Troubleshooting of technical issues related to modems & Routers
- Effective communication and close looping with client in case of observation
- Updating status in internal as well as client tools
- Basic Knowledge of Hardware (Modems , Routers and Troubleshooting)
Job Particulars
Education B.Com
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id263312
Job Category Tech Support
Locality Address
State Maharashtra
Country India
About Company
eClerx is an Indian knowledge process outsourcing company based in Mumbai.[2]eClerx is a public limited company whose shares are listed on the Bombay Stock Exchange and National Stock Exchange of India
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