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Technical support Executive Jobs in Mumbai - Roadmatics Technologies Private Limited

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Technical support Executive

Roadmatics Technologies Private Limited
experience-icon 0 Years
salary-icon 15000 - 25000 Monthly
Expired

Posted: 17 Feb 20

Job Description

Job Description

- Learn and operate multiple web-based and mobile applications to render required services to clients

- Deliver technical support to clients, end-users and team members

- Troubleshoot problems in web browsers and mobile environments

- Maintain communication with clients and team members as per instruction over phone, email, and chat

- Achieve desired response turnaround time and customer satisfaction levels for assigned tickets

- Pass on sales references / fresh orders to team lead for further processing

Core Skills

- 0-2 Years in Customer Support preferably in a technology environment

- Must be absolutely fluent in troubleshooting, installing and operating any kind of web and mobile applications

- Deep familiarity with popular PC and mobile OS interfaces, knowledge of various OS settings and tweaks required for troubleshooting

- Experience in technology-enabled logistics startup is preferred but not strictly necessary

Soft Skills

- Pleasant communication over phone, email, and chat, ability to explain complex concepts

- Ability to handle a large number of phone calls and multitask between a multitude of assigned tasks

- Ability to maintain composure, focus, and accuracy in a hectic environment

- Ability to maintain pace with a fast-evolving technology environment, in terms of knowledge and operational fluency

Education -

B. Sc / B. Tech - any specialization

Job Particulars

Education BCA, BE/B.Tech, BSc
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id866065
Locality Address Thane
Country India

About Company

GPS Vehicle Tracking and Fleet Management Services. Consultancy and Custom development services for location-based solutions.
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