Technical support Executive Jobs in Noida - Nixxi IT Solutions Pvt. Ltd.
Job Description
- Technical Sales/Support Executive (Inbound Process):
- Degree Level
- Bachelor’s Degree
- Degree Field(s)
- Any Graduate
- Experience:Fresher – 2 Years
- Key Skills
- Excellent Communication Skills, Excellent Selling Skills, Facebook Calls, Emails Calls
- Job Type
- Full Time
- Working Days
- 5 Days
- Shift Type
- Flexible with shifts (According to US Timings)
- No. of Positions:10
- Interview Process:In – person Round, HR discussion
- Lucrative Incentives & Meals
- Cab Facility
- No Payroll
- Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software.
- Responds to customer technical problems/issues related to hardware, software and networking via e- mail/chat and phone.
- Owns customer issues from beginning to resolution (handles in place).
- Assists customers by diagnosing problems and providing resolutions for technical and service issues.
- Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Recreates, identifies and provides input on unique or recurring customer problems.
- Remains knowledgeable of iOS/Iphone product line, current industry products and technologies.
- Focuses on delivering a positive customer experience according to iOS/Iphone standards.
- Monitors and tracks issues to ensure accurate resolution
Job Particulars
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id436734
Job Category MBA , Diploma , BSc/BCA/BBM , Tech Support
Locality Address
State Uttar Pradesh
Country India
About Company
Nixxit solutions is a digital marketing company. The company if filed with hardworking people. People here at Nixxit solutions are reputed to for quality of services they provide and their concern for the satisfaction of the clients. The while you enter our place with your brand, the first thing we do is adapt your brand. The team at Nixxit takes proper care of your brand and fathoms it profoundly, concluding to the needs of your brand, with an undeniable solution. We, at Nixxit are not bound to follow the trends of the marketing. We consider ourselves to be the trendsetters. We always come out with pioneer a genuine idea, which always proves it credibility and rises to your brand to the new level of achievement.
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