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Technical Support Executive Jobs in Noida - SageNext Infotech Pvt. Ltd.

Technical Support Executive
SageNext Infotech Pvt. Ltd.
2015 - 2018
15000 - 30000 Per Month
Technical Support Executive Jobs in Noida - SageNext Infotech Pvt. Ltd.
Last Date 31 Aug 2018

SageNext Infotech Pvt. Ltd. - Job Details

Date of posting: 07 Aug 18
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Answering questions from customers and prospective customers about the features and capabilities of our widgets.
  • Developing customer-facing documentation for our website on an as-needed basis.
  • Track computer system issues through to resolution, within agreed time limits.
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. L2/L3/L4).
  • Provide prompt and accurate feedback to customers.
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged and put on the portal.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Maintain jovial relationships with clients.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of Notes and Manuals.

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers

About SageNext Infotech Pvt. Ltd.

Regarded as a top rated QuickBooks hosting provider, SageNext Infotech is a well-established company with a strong reputation and a wealth of experience in hosting major tax and accounting applications.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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SageNext Infotech Pvt. Ltd. recruiting Technical Support Executive candidates nearby Noida.SageNext Infotech Pvt. Ltd. vacancies for Technical Support Executive is recruited through Written-test, Face to Face Interview etc.
SageNext Infotech Pvt. Ltd. Company recruits a lot of candidates every year based on the skills BPO, Customer Care Executive, International BPO. The candidates with BSc, BCA, BE/B.Tech are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Noida can apply for Technical Support Executive position in SageNext Infotech Pvt. Ltd.. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the SageNext Infotech Pvt. Ltd. recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of SageNext Infotech Pvt. Ltd. and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of SageNext Infotech Pvt. Ltd. and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in SageNext Infotech Pvt. Ltd. and near your city and get a secured career.