Technical Support Executive Jobs in Noida - SageNext Infotech Pvt. Ltd.
Job Description
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask customers targeted questions to quickly understand the root of the problem.
- Answering questions from customers and prospective customers about the features and capabilities of our widgets.
- Developing customer-facing documentation for our website on an as-needed basis.
- Track computer system issues through to resolution, within agreed time limits.
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams (e.g. L2/L3/L4).
- Provide prompt and accurate feedback to customers.
- Refer to internal database or external resources to provide accurate tech solutions.
- Ensure all issues are properly logged and put on the portal.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Maintain jovial relationships with clients.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of Notes and Manuals.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id458976
Job Category Tech Support
Locality Address
State Uttar Pradesh
Country India
About Company
Regarded as a top rated QuickBooks hosting provider, SageNext Infotech is a well-established company with a strong reputation and a wealth of experience in hosting major tax and accounting applications.
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