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Technical support Executive Jobs in Pune - Tech Mahindra Business Services

Technical support Executive
Tech Mahindra Business Services
Pune(Hinjewadi )
2015 - 2017
Tech Mahindra Business Services
Last Date 25 Apr 2017

Tech Mahindra Business Services - Job Details

Date of posting: 18 Apr 17
Designation: Associate-Technical Support (Semivoice process)-FRESHERS.
Job Description:
  • Email & Voice Technical Support and troubleshooting L1 issues.
  • Incident logging, categorization and prioritization on the ticketing tool.
  • Timely reporting of open incidents.
  • Diligent tracking of SLAs to ensure incidents are being solved within TAT.
  • Correct assignment of incidents in ticketing tool to ensure smooth resolution
 
Candidate requirements:
  • Any Graduate except BE (Those appearing for final exam can also apply)
  • Candidate must be open to a 24*7 environment
  • Exemplary written & verbal communication skills to cater to UK customers.
  • Basic knowledge of Computer & Operating systems.
  • Sound knowledge of MS Office Suite (2003, 2007, 2010 and 2013) is required.
  • Exemplary listening skills required.
  • Excellent customer handling skills.

Hiring Process : Written-test, Face to Face Interview, Telephonic Interview

About Tech Mahindra Business Services

Tech Mahindra Ltd. Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services). Tech Mahindra’s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra’s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting). With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America. Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators. Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Tech Mahindra Business Services recruiting Technical support Executive fresher’s in Pune(Hinjewadi ). The Tech Mahindra Business Services vacancies for Technical support Executive is filled through Written-test, Face to Face Interview, Telephonic Interview etc.
Tech Mahindra Business Services jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills -English Speaking. The candidates with M.Com, BBA/BBM, MA, BSc, BCA, B.Com, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Technical support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Tech Mahindra Business Services recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Tech Mahindra Business Services and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Tech Mahindra Business Services and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.