Technical Support Executive Jobs in Surat - Avinashi Ventures Pvt Ltd

Responsibilities and Duties

• Learn and operate multiple web-based and mobile applications to render required services to clients
• Deliver technical support to clients, end-users and team members
• Troubleshoot problems in web browsers and mobile environments
• Maintain communication with clients and team members as per instruction over phone, email, and chat
• Achieve desired response turnaround time and customer satisfaction levels for assigned tickets
• Pass on sales references / fresh orders to team lead for further processing
• Managing existing clients & Inactive clients
• Collection of necessary documents from clients
• Calling clients and ensuring product sales as well as delivery to client
• The goal is to formulate strong relationships to ensure growth
• Contact potential clients and create rapport by networking, cold calling, using referrals etc. and generate leads
• Collect information from clients on their risk profiles in order to offer them the proper solution.
• Frequently replenish job-specific knowledge and apply it on the field
• Fulfil all company-established policy obligations
• Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
• Use financial acumen and investment expertise to review a client's profile and develop a plan for helping the client to reach his short term and long- term investment goals
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintain quality service by establishing and enforcing organization standards.
• Contributes to team effort by accomplishing related results as needed.

Required Education, Skills and Qualifications

• 0-2 Years in Customer Support preferably in a technology environment
• Any computer graduate can apply.
• Must be absolutely fluent in troubleshooting, installing and operating any kind of web and mobile applications
• Pleasant communication over phone, email, and chat, ability to explain complex concepts
• Ability to handle a large number of phone calls and multitask between a multitude of assigned tasks
• Ability to maintain composure, focus, and accuracy in a hectic environment
• Ability to maintain pace with a fast-evolving technology environment, in terms of knowledge and operational fluency
• Excellent communication
• Interacting in a friendly and professional manner with customers.
• Must be a Graduate (full time)
• Ability to work with computers and understand
• Goal and target-oriented
• Excellent skills in communication and presentation
• Experience in delivering client-focused solutions and in creating long-lasting relationships
• Willing to travel
• Should have good communication skills Verbal & Written
• Excellent knowledge of MS Office, Google sheets, etc.
• Thorough understanding of marketing and negotiating techniques
• Self-motivated with a results-driven approach
• Aptitude in delivering attractive presentations