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Technical Support Jobs in Bangalore - Indigo Solutions

CW
Technical Support
Indigo Solutions
Any Graduate, Other Course
Indigo Solutions
Last Date 28 May 2021
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Indigo Solutions - Job Details

Date of posting: 07 Apr 21
About the internship
Selected intern's day to day responsibilities include:

1. Research and identify solutions to software issues
2. Ask customers targeted questions to quickly understand the root of the problem
3. Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue
4. Handle properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
5. Provide prompt and accurate feedback to customers
6. Refer to internal database or external resources to provide accurate tech solutions
7. Ensure all issues are properly logged
8. Prioritize and manage several open issues at one time
9. Follow up with clients to ensure their IT systems are fully functional after troubleshooting
10. Prepare accurate and timely reports
11. Document technical knowledge in the form of notes and manuals
12. Maintain jovial relationships with clients
Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 20th Jan'21 and 24th Feb'21

3. are available for duration of 6 months

4. have relevant skills and interests

Other requirements

1. SQL knowledge is must

2. Hindi language should be known with fluency

3. Candidate must be in Bangalore and should be an immediate joiner

4. Candidates pursuing education should not apply

Perks
  • Certificate
  • Letter of recommendation
  • Informal dress code
  • Number of openings
    1

    Certificate: Will be provided at the end of the Internship

    Job Summary

    Job Type : Internship / Projects
    Job Category : Internship,Tech Support
    Hiring Process : Face to Face Interview
    Who can apply : Freshers

    About Indigo Solutions

    About Indigo Solutions
    Indigo Solutions is a software company that partners with milk diaries to streamline their orders, delivery, and inventory management using our most efficient order management tools and SaaS (software as a service) solutions.
    Apply Now
    This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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