Technical support Jobs in Bangalore - Lordshire

We are looking for enthusiastic individuals with dynamic entrepreneurial skills who are excited to join us in our start-up journey. 

Responsibilities

• Will have to handle calls (Inbound & Outbound). 
  
• Properly escalate unresolved issues to appropriate internal teams
  
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesBuild sustainable relationships and engage customers by taking the extra mile
  
• Staying calm under pressure and having wonderful customer facing experience.
  
• Honesty & Integrity in work ethics
  

• Required education: Bachelor's degree holder & Computer Literate.
  
• Required work experience: 2- 5 years
  
• Should be excellent communicator in English, Kannada and Hindi;
  

• Ability to empathize, determine and provide appropriate solutions while prioritizing with customer needs.
  
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
  
• Comprehension skills (ability to clearly understand and state the customer's issues & present accordingly).
  
• Follow-up skills (concentrate and follow customers issues without distraction till resolution)
  
• Documentation skills (maintaining records and tracker sheets to update on daily activities)
  
• Flexible to work in shifts
  
• Proficient in Microsoft Office Suite
  
• Knowledge of customer service practices
  
• Experience in supervising
  
• Flexible to work within a team environment, as well as independent
  

• Previous experience in a technical/customer support role
  
• Strong phone and verbal communication skills along with active listening
  
• Customer focus and adaptability to different personality types
  
• Proficient in cloud based telephone systems like dialstreet/exotel/knowlarity
  
• Ability to multi-task, set priorities and manage time effectively
  
• Good understanding of computer systems, mobile devices and other tech products
  
• Ability to diagnose and troubleshoot basic technical issues
  
• Excellent problem-solving and communication skills
  
• Knowledge in CRM tools like Zoho CRM
  
• Ability to provide step-by-step technical help, both written and verbal
  
• Salary: As per market standard