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Technical support Jobs in Bangalore - Lordshire

Technical support
Lordshire Information Research Services Private Limited
2 to 3+ Years
15000 - 25000 Per Month
Technical support Jobs in Bangalore - Lordshire
Last Date 27 Apr 2018

Lordshire Information Research Services Private Limited - Job Details

Date of posting: 26 Feb 18

We are looking for enthusiastic individuals with dynamic entrepreneurial skills who are excited to join us in our start-up journey. 

Responsibilities

  • Will have to handle calls (Inbound & Outbound). 
  • Properly escalate unresolved issues to appropriate internal teams
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesBuild sustainable relationships and engage customers by taking the extra mile
  • Staying calm under pressure and having wonderful customer facing experience.
  • Honesty & Integrity in work ethics
Qualifications and Skills
  • Required education: Bachelor's degree holder & Computer Literate.
  • Required work experience: 2- 5 years
  • Should be excellent communicator in English, Kannada and Hindi;
Core skill set required
  • Ability to empathize, determine and provide appropriate solutions while prioritizing with customer needs.
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
  • Comprehension skills (ability to clearly understand and state the customer's issues & present accordingly).
  • Follow-up skills (concentrate and follow customers issues without distraction till resolution)
  • Documentation skills (maintaining records and tracker sheets to update on daily activities)
  • Flexible to work in shifts
  • Proficient in Microsoft Office Suite
  • Knowledge of customer service practices
  • Experience in supervising
  • Flexible to work within a team environment, as well as independent
Desired Qualities
  • Previous experience in a technical/customer support role
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Proficient in cloud based telephone systems like dialstreet/exotel/knowlarity
  • Ability to multi-task, set priorities and manage time effectively
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Excellent problem-solving and communication skills
  • Knowledge in CRM tools like Zoho CRM
  • Ability to provide step-by-step technical help, both written and verbal
  • Salary: As per market standard

Job Summary

Job Type : Full Time
Job Category : BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Experienced (2 to 3+ Years)

About Lordshire Information Research Services Private Limited

Lordshire Information Research Services Private Limited is a research oriented company targeting the healthcare and education industries. We are backed by veterans with deep insight and experience in the field of healthcare and education. We are a group of researchers, serial entrepreneurs launching a product which is currently in stealth mode and on its way to revolutionize education and healthcare.

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Lordshire Information Research Services Private Limited recruiting Technical support Experienced(2 to 3+ Years) candidates candidates nearby Bangalore.Lordshire Information Research Services Private Limited vacancies for Technical support is recruited through Written-test, Face to Face Interview etc.
Lordshire Information Research Services Private Limited Company recruits a lot of Experienced(2 to 3+ Years) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, BFA, PG Diploma, MSc, M Phil / Ph.D, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore can apply for Technical support position in Lordshire Information Research Services Private Limited. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Lordshire Information Research Services Private Limited recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Lordshire Information Research Services Private Limited and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Lordshire Information Research Services Private Limited and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Lordshire Information Research Services Private Limited and near your city and get a secured career.