Technical support Jobs in Bangalore - Rivera ManpowerServices
Job Description
- As a technical support/helpdesk employee, you’ll be monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to.
- Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
- Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company.
- As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer.
- You could work for software or equipment suppliers providing after-sales support or companies that specialise in providing IT maintenance and support.
- Alternatively you may work in house, supporting the rest of the business with their ongoing IT requirements.
Some tasks you may be involved in include:
- Working with customers/employees to identify computer problems and advising on the solution
- Logging and keeping records of customer/employee queries
- Analysing call logs so you can spot common trends and underlying problems
- Updating self-help documents so customers/employees can try to fix problems themselves
- Working with field engineers to visit customers/employees if the problem is more serious
- Testing and fixing faulty equipment
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id562279
Job Category BSc/BCA/BBM , Tech Support
SkillsBPO Customer Service
Locality Address
State Karnataka
Country India
About Company
Rivera Manpower Services has
been in the business of recruitment and consulting since the year 2011.
Adjudged the best consultancy for volume hiring consistently for the past Five
years (2012, 2013, 2014,2015,2016 ) in Bangalore. We provide the best
recruitment services on par with industry standards
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