Technical support Jobs in Gurgaon,Delhi - Emprego solutions
Job Description
Urgent hiring for Technical support executive / Global Support associate - L1
- salary upto 25k In-hand - 5 Days working (2 Rotational off)- Shift - Rotational shift- Cab - 1 Side Drop / pick in odd hours in Radius of Maximum 20KMs
- salary upto 25k In-hand - 5 Days working (2 Rotational off)- Shift - Rotational shift- Cab - 1 Side Drop / pick in odd hours in Radius of Maximum 20KMs
- Required Excellent communication skills
- Graduation in BCA / B.tech (Computer science or IT)
Location - Kapashera, Delhi
**Key Responsibilities :- **
Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system
**Key Responsibilities :- **
Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system
Use knowledge of web-based applications and networking to troubleshoot and resolve client issues
Perform tests to isolate source of issues
Escalate issues to the Technical team when necessary
Liaise with all related teams and departments to ensure customer satisfaction and deliver the company promise Verify technical fixes from the Technical team
Use remote desktop sharing application to assist end users and resolve issues
Provide efficient and timely support to customers across geographies
Adhere to processes defined for case logging via Sales force or other tools as mandated
Proactively conduct account reviews of select customers on a regular basis to review service needs and usage trends
sachin -
sachin -
Job Particulars
Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id1193490
Job Category BSc/BCA/BBM , Tech Support , Work from Home
Locality Address Mahipalpur
Country India
About Company
Jobs By Location
Delhi
Gurgaon
Hyderabad
Mumbai
Bangalore
Pune
Noida
Kolkata
Chennai
Ahmedabad
Others also searched for
Job & career videos Subscribe
