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Technical support Jobs in Gurgaon,Delhi - Emprego solutions

Technical support
Emprego solutions
Delhi(Mahipalpur ), Gurgaon
BSc(CS, IT), BCA, BE/B.Tech(CSE, IT)
20000 - 25000 Monthly
Emprego solutions
Last Date 25 Jun 2021
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Emprego solutions - Job Details

Date of posting: 26 Apr 21
Urgent hiring for Technical support executive / Global Support associate - L1 
- salary upto 25k In-hand - 5 Days working (2 Rotational off)- Shift - Rotational shift- Cab - 1 Side Drop / pick in odd hours in Radius of Maximum 20KMs
- Required Excellent communication skills
- Graduation in BCA / B.tech (Computer science or IT)
Location - Kapashera, Delhi 
**Key Responsibilities :- **
Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system
Use knowledge of web-based applications and networking to troubleshoot and resolve client issues
Perform tests to isolate source of issues
Escalate issues to the Technical team when necessary
Liaise with all related teams and departments to ensure customer satisfaction and deliver the company promise Verify technical fixes from the Technical team
Use remote desktop sharing application to assist end users and resolve issues
Provide efficient and timely support to customers across geographies
Adhere to processes defined for case logging via Sales force or other tools as mandated
Proactively conduct account reviews of select customers on a regular basis to review service needs and usage trends
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Job Summary

Job Type : Full Time
Hiring Process : Telephonic Interview
Who can apply : Freshers

About Emprego solutions

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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Emprego solutions recruiting Technical support candidates nearby Delhi(Mahipalpur ), Gurgaon.Emprego solutions vacancies for Technical support is recruited through Written-test, Face to Face Interview etc.
Emprego solutions Company recruits a lot of candidates every year based on the skills . The candidates with BSc(CS, IT), BCA, BE/B.Tech(CSE, IT) are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Delhi(Mahipalpur ), Gurgaon can apply for Technical support position in Emprego solutions. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Emprego solutions recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Emprego solutions and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Emprego solutions and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Emprego solutions and near your city and get a secured career.