Technical support Jobs in Jaipur - IMSI

THEY ARE LOOKING FOR PASSIONATE PEOPLE WITH EXCELLENT COMMUNICATION SKILL. IT IS FOR A USA (Semi Technical Process). 

US SHIFT BASED-  

• Education Qualification: Graduation.
  
• Primary Duties, Responsibilities, and Requirements
  
• Responsible for all customer inquiries and questions
  
• Demonstrates strong enthusiasm
  
• Detailed oriented
  
• Provide excellent customer service at all times
  
• Enters data from customers into various software programs
  
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  
• Participates in additional training courses when needed
  
• Performs other related duties and assignments as required and as assigned by supervisor or manager
  
• Exercise retention efforts when appropriate
  
• Identify customers who are comparison-shopping and inquiring about contract terms - assisting the Customer with the correct price plan
  

Qualifications:

• 6 months Call Center experience/inbound sales preferred
  
• Between 6 and 12 months of hardware/software support experience (mobile device, consumer electronics, home theater installation, wireless networking, electronics repair, software/OS troubleshooting etc.)
  
• Must be 18 years old
  
• Type 45 wpm
  
• High School Graduate or GED/ Associate Degree or higher preferred
  
• Ability to use desktop computer system and hardware, e.g. mouse, keyboard
  
• Logical problem-solving skills and ability to multi-task
  
• Proven oral and written communication skills consistent with North American Business standards
  
• Must have availability to work various shifts influenced by current business needs.
  
• Ability to use Windows operating systems and navigate between various windows
  
• Ability to work under pressure
  
• Continuously demonstrate a high sense of urgency
  
• Must have a keen sense of attention to detail, taking the initiative
  
• Must be able to pass a Federal Background Check
  
• Possess a high level of Professionalism
  
• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
  
• Shift Timing:- 6:30 PM to 4:30 AM ( US Shift).