Technical support Jobs in Mumbai - V Employment Solutions

Technical support
V Employment Solutions
2016 - 2017
14000 - 16000 Per Month
V Employment Solutions
Last Date 06 Apr 2018

V Employment Solutions - Job Details

Date of posting: 05 Feb 18
  • Job Description – TAM
  • Designation: Software Specialist
  • LOB: International Vertical/ EMR Support
  • Department: Support
  • Reporting Structure: Team Leader
  • Position Based in: Mumbai
  • Working Hours: 24/7 (Primarily Night Shift)
Job Description
Key Responsibilities & Accountabilities:
  • Responsible for following schedules/ resolving customer cases while abiding with all the prescribed norms.
  • Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/ utilities and products.
  • Maintain the highest level of soft-skills and telephone etiquettes.
  • Following all the security and network policies while working on company hosted environments and client network/ infrastructure.
  • Handle cases/ schedules and escalations appropriately.
  • Share technical expertise, process related inputs and best practices with the team
  • Maintain 100% quality in terms of documenting the cases with the required information (complete and detailed documentation of the resolution and the rolinical ot cause).
Reporting Relationships
  • Operations Manager
  • Operations Team Lead
  • Sr. Software Specialists
  • Software Specialists
  • SAMs
  • SME
  • Product Manager
  • Projects Manager
  • Education & Experience: BSC.IT/ MCA/ BSC (Co Sc)/ MSC (IT)/ BE/ B. Tech/ BCS/ MCS/ B.E (IT)/ B.E (Elec)/ B.E (Comp)/ MCM.
  • Language Skills: Level 3 in verbal and written English. Should be able to interpret instructions correctly, given in English in written or verbally.
  • Mathematical Skills: Ability to add, subtract, multiply and divide using whole numbers.
Reasoning Ability: 
  • Ability to apply commonsense understanding to carry out detailed written or verbal instructions. 
  • Ability to deal with problems involving several variables in both standard and unusual situations.
Preferred Candidates:
  • MSCIT, GNIIT, SQL Certification, RHEL.
Work Duration:
  • Weekly off will be decided as per operational requirement. 
  • Weekly offs may not be scheduled on consecutive days.
  • One may need to stretch the working beyond 9 hours or work on weekly off based on operations requirement. 
  • The same shall be compensated as per operations policy.
  • Compensation:As per company standards
  • Shifts:Night Shift
  • Perks/incentives if any:None 

Hiring Process : Written-test, Face to Face Interview, Group Discussion

About V Employment Solutions

A Passionate group of IT Graduates with a Flare for Recruitments. We love Technlogy and that shows in the work we do. With a 98.33% Closer Rate in Technology Profiles to a 91.66% Rate on Non-Technology Profiles. We have worked on numerious Profiles Ranging from CXO level Roles to Fresher level Roles. We are your One Stop Solution to all Projects under you. Working Monday to Sunday . 
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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V Employment Solutions recruiting Technical support fresher’s in Mumbai. The V Employment Solutions vacancies for Technical support is filled through Written-test, Face to Face Interview, Group Discussion etc.
V Employment Solutions jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills -Java, MySQL. The candidates with BSc(CS, IT), BCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Technical support should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to V Employment Solutions recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of V Employment Solutions and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of V Employment Solutions and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.