Technical support Jobs in Mumbai - V Employment Solutions
Job Description
- Job Description – TAM
- Designation: Software Specialist
- LOB: International Vertical/ EMR Support
- Department: Support
- Reporting Structure: Team Leader
- Position Based in: Mumbai
- Working Hours: 24/7 (Primarily Night Shift)
Key Responsibilities & Accountabilities:
- Responsible for following schedules/ resolving customer cases while abiding with all the prescribed norms.
- Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/ utilities and products.
- Maintain the highest level of soft-skills and telephone etiquettes.
- Following all the security and network policies while working on company hosted environments and client network/ infrastructure.
- Handle cases/ schedules and escalations appropriately.
- Share technical expertise, process related inputs and best practices with the team
- Maintain 100% quality in terms of documenting the cases with the required information (complete and detailed documentation of the resolution and the rolinical ot cause).
- Operations Manager
- Operations Team Lead
- Sr. Software Specialists
- Software Specialists
- SAMs
- SME
- Product Manager
- Projects Manager
- Education & Experience: BSC.IT/ MCA/ BSC (Co Sc)/ MSC (IT)/ BE/ B. Tech/ BCS/ MCS/ B.E (IT)/ B.E (Elec)/ B.E (Comp)/ MCM.
- Language Skills: Level 3 in verbal and written English. Should be able to interpret instructions correctly, given in English in written or verbally.
- Mathematical Skills: Ability to add, subtract, multiply and divide using whole numbers.
- Ability to apply commonsense understanding to carry out detailed written or verbal instructions.
- Ability to deal with problems involving several variables in both standard and unusual situations.
- MSCIT, GNIIT, SQL Certification, RHEL.
- Weekly off will be decided as per operational requirement.
- Weekly offs may not be scheduled on consecutive days.
- One may need to stretch the working beyond 9 hours or work on weekly off based on operations requirement.
- The same shall be compensated as per operations policy.
- Compensation:As per company standards
- Shifts:Night Shift
- Perks/incentives if any:None
Job Particulars
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Group Discussion
Employment TypeFull Time
Job Id383128
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Maharashtra
Country India
About Company
A Passionate group of IT Graduates with a Flare for Recruitments. We love Technlogy and that shows in the work we do. With a 98.33% Closer Rate in Technology Profiles to a 91.66% Rate on Non-Technology Profiles. We have worked on numerious Profiles Ranging from CXO level Roles to Fresher level Roles. We are your One Stop Solution to all Projects under you. Working Monday to Sunday .
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