Technical Support Jobs in Pune - Logyana Solutions Pvt Ltd
Technical Support
Logyana Solutions Pvt Ltd
Expired
Posted: 06 Feb 21
Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Research and identify solutions to software and hardware issues
2. Diagnose and troubleshoot technical issues, including account setup and network configuration
3. Ask customers targeted questions to quickly understand the root of the problem
4. Track computer system issues through to resolution, within agreed time limits
5. Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
6. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
7. Provide prompt and accurate feedback to customers
8. Refer to internal database or external resources to provide accurate tech solutions
9. Ensure all issues are properly logged
10. Prioritize and manage several open issues at one time
11. Follow up with clients to ensure their IT systems are fully functional after troubleshooting
12. Prepare accurate and timely reports
13. Document technical knowledge in the form of notes and manuals
14. Maintain jovial relationships with clients
1. Research and identify solutions to software and hardware issues
2. Diagnose and troubleshoot technical issues, including account setup and network configuration
3. Ask customers targeted questions to quickly understand the root of the problem
4. Track computer system issues through to resolution, within agreed time limits
5. Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
6. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
7. Provide prompt and accurate feedback to customers
8. Refer to internal database or external resources to provide accurate tech solutions
9. Ensure all issues are properly logged
10. Prioritize and manage several open issues at one time
11. Follow up with clients to ensure their IT systems are fully functional after troubleshooting
12. Prepare accurate and timely reports
13. Document technical knowledge in the form of notes and manuals
14. Maintain jovial relationships with clients
Skill(s) required
Learn these skills on Internshala Trainings
Learn MS-Excel
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 12th Sep'20 and 17th Oct'20
3. are available for duration of 3 months
4. are from Pune, Pimpri-Chinchwad and neighboring cities
5. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Perks
Number of openings-5
Certificate: Will be provided at the end of the InternshipJob Particulars
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment Type0
Job Id1112378
Job Category Tech Support
Locality Address
State Maharashtra
Country India
About Company
About Logyana Solutions Pvt Ltd
Logyana Solutions Private Limited is an IT firm with 4+ years of experience. Logyana Solutions understands its client requirements and accordingly provides the best services. Logyana provides different services in digital marketing, application development, website development, graphics designing, UI/UX designing, and even content writing. We are one of the firms that always help their client in setting up a business with digital marketing and business development. with increasing competition in this digital world, we always help you to raise and excel above the competition with the custom marketing plan, competitive analysis and also help you with our innovative ideas. We are known by our clients as we complete our projects on time with quality of service. We always understand our client's requirements. Over the years, we have developed our client's base in industries like real estate, education, healthcare and wellness, travel and tourism, manufacturing, IT sectors, and many more.
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