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Technical Support Manager Jobs in Hyderabad - Quixy

Technical Support Manager
Quixy
Any Graduate, Any Post Graduate
Technical Support Manager Jobs in Hyderabad - Quixy
Last Date 25 May 2020
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Quixy - Job Details

Date of posting: 26 Mar 20
Technical Support Manager

Responsibilities:

  •  Develop thorough understanding of the product and remain up to date on new product features.
  •  Establish and manage processes, systems, best practices and technology to support and enhance the technical support function and ensure compliance by the team.
  •  Manage day-to-day operations of a technical support team that delivers tier I & II technical support for customers.
  •  Establish and ensure compliance with key support metrics (KPIs, SLAs etc.) to measure the effectiveness of the team members, processes, operations with the goal of achieving higher customer CSAT scores
  •  Provide input and tactical direction to the business on customer services and support challenges.
  •  Organize and facilitate regular training sessions for the support engineers at different levels for new products/technologies to enhance their technical competence to handle customer cases and escalations.

Requirements:

  •  Extremely customer focused with proven customer service skills
  •  Extremely strong written and verbal communication skills in English.
  •  8+ years of IT industry with a minimum of 4+ years as Manager Technical Support with experience in helpdesk tools like Zohodesk, remedy and Contact Center applications
  •  Experience in Technical Support Management with SaaS companies a significant plus
  •  Proven ability to plan, organize and lead in a dynamic work environment.
  •  Self-driven with ability to multi-task and aptitude to learn new technologies.

Educational Qualification Requirements:Bachelor's degree. Master's degree in Management preferred
Work Location:Hyderabad

Job Summary

Job Type : Full Time
Job Role : HR / Admin
Job Category : Recruitment
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Quixy

Quixy is a NoCode Platform and a digital transformation platform helping businesses enhance efficiency, transparency and productivity of business operations by empowering business users with no coding skills to automate processes and build unlimited enterprise-grade applications, using simple drag and drop design, ten times faster compared to traditional approach.
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Quixy recruiting Technical Support Manager candidates nearby Hyderabad.Quixy vacancies for Technical Support Manager is recruited through Written-test, Face to Face Interview etc.
Quixy Company recruits a lot of candidates every year based on the skills . The candidates with Any Graduate, Any Post Graduate are selected to full fill the vacancies in HR / Admin job field. The candidates nearby Hyderabad can apply for Technical Support Manager position in Quixy. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Quixy recruitment, candidates are mostly chosen for the department of HR / Admin . To learn more about the current jobs and other details, it is better to go through official site of Quixy and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Quixy and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Quixy and near your city and get a secured career.