Technical Support Manager Jobs in Hyderabad

Technical Support Manager

Quixy

Not disclosed

Expired

Posted: 26 Mar 20

Job Description

Technical Support Manager

Responsibilities:

Develop thorough understanding of the product and remain up to date on new product features.
Establish and manage processes, systems, best practices and technology to support and enhance the technical support function and ensure compliance by the team.
Manage day-to-day operations of a technical support team that delivers tier I & II technical support for customers.
Establish and ensure compliance with key support metrics (KPIs, SLAs etc.) to measure the effectiveness of the team members, processes, operations with the goal of achieving higher customer CSAT scores
Provide input and tactical direction to the business on customer services and support challenges.
Organize and facilitate regular training sessions for the support engineers at different levels for new products/technologies to enhance their technical competence to handle customer cases and escalations.

Requirements:

Extremely customer focused with proven customer service skills
Extremely strong written and verbal communication skills in English.
8+ years of IT industry with a minimum of 4+ years as Manager Technical Support with experience in helpdesk tools like Zohodesk, remedy and Contact Center applications
Experience in Technical Support Management with SaaS companies a significant plus
Proven ability to plan, organize and lead in a dynamic work environment.
Self-driven with ability to multi-task and aptitude to learn new technologies.

Educational Qualification Requirements:Bachelor's degree. Master's degree in Management preferred

Work Location:Hyderabad

Job Particulars

Role hr admin

Education Any Post Graduate, Any Graduate

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id903909

Job Category Recruitment

Locality Address

State Telangana

Country India

About Company

Quixy is a NoCode Platform and a digital transformation platform helping businesses enhance efficiency, transparency and productivity of business operations by empowering business users with no coding skills to automate processes and build unlimited enterprise-grade applications, using simple drag and drop design, ten times faster compared to traditional approach.

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