Technical Support Officer - Voice (English & Hindi) Jobs in Indore - HGS
Job Description
Technical Support Officer - Voice (English & Hindi)
Job Code : HGS/184
Location: Indore
Roles and Responsibilities:
- Answer incoming customer phone calls and take appropriate action for each call
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
- Input data into the company computer platform to keep each customer record updated
Education & Experience:
- Technical Graduates/Diplomas/Post Graduates/Engineers –
- Fresher’s or Upto 0 to 1 years of Experience as Technical Support
Desired Skills and Abilities:
- Excellent Verbal Communication Skill - English and Hindi
- Basic Telephone Eitquettes & MS Office
- Typing skills minimum 15 wpm with 85% accuracy and Basic System Navigation Skills
- Knowledge of IP networking (switching/routing/firewall)
Benefits:
- Salary – INR 14000 Per Month
- 1 Rotational Weekly Off
- Reward and Recognition Program
- Extensive Training Programs
- Opportunity to work for one of the world’s largest telecom technology and services company
Job Particulars
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Walk - In
Employment TypeFull Time
Job Id678103
Job Category Diploma , Walkin , 1 to 3 Yr Exp , Tech Support
Locality Address
State Madhya Pradesh
Country India
About Company
HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.
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