Technical Support Officer - Voice (English & Hindi) Jobs in Indore - HGS

Technical Support Officer - Voice English HindiWalkin
Any Post Graduate, Diploma, BE/B.Tech
0 to 1 Years
Technical Support Officer - Voice (English & Hindi) Jobs in Indore - HGS
Last Date 21 Oct 2019
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HGS - Job Details

Date of posting: 22 Aug 19
Technical Support Officer - Voice (English & Hindi)

Job Code : HGS/184

Location: Indore

Roles and Responsibilities:
  • Answer incoming customer phone calls and take appropriate action for each call
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Input data into the company computer platform to keep each customer record updated

Education & Experience:
  • Technical Graduates/Diplomas/Post Graduates/Engineers –
  • Fresher’s  or Upto 0 to 1 years of Experience as Technical Support

Desired Skills and Abilities:
  • Excellent Verbal Communication Skill - English and Hindi
  • Basic Telephone Eitquettes & MS Office
  • Typing skills minimum 15 wpm with 85% accuracy and Basic System Navigation Skills
  • Knowledge of IP networking (switching/routing/firewall)

  • Salary – INR 14000 Per Month 
  • 1 Rotational Weekly Off 
  • Reward and Recognition Program 
  • Extensive Training Programs 
  • Opportunity to work for one of the world’s largest telecom technology and services company

Job Summary

Job Type : Full Time
Job Category : Diploma,Walkin,1 to 3 Yr Exp,Tech Support
Hiring Process : Walk - In
Who can apply : Freshers and Experienced (0 to 1 Years )

About HGS

HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.
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This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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HGS recruiting Technical Support Officer - Voice English Hindi Experienced(0 to 1 Years) candidates candidates nearby Indore.HGS vacancies for Technical Support Officer - Voice English Hindi is recruited through Written-test, Face to Face Interview etc.
HGS Company recruits a lot of Experienced(0 to 1 Years) candidates candidates every year based on the skills Tech Support. The candidates with Any Post Graduate, Diploma, BE/B.Tech are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Indore can apply for Technical Support Officer - Voice English Hindi position in HGS. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the HGS recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of HGS and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of HGS and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in HGS and near your city and get a secured career.