Technical Support Professional: AMS Jobs in Mumbai - IBM

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


Your Role and Responsibilities
Technical Support: Application Support Engineer needs to have at least a working knowledge of database management, multiple operating systems and multiple programming languages. Perform, and manage Low to Medium production (Technical) support tasks and activities that require good subject matter knowledge regarding application, and its functionality along with the key technology using which the application is developed (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework, as defined in the Standard Operating Procedure manual.


Required Technical and Professional Expertise

• Experienced POS application configuration and operation consultant or administrator
• Escalate to next level (L2 / L3) depending on the complexity of the incident / problem. L2 ?
• Technical Support: Perform, and manage Medium to Complex production (Technical) support tasks and activities that require in-depth subject matter knowledge regarding application, and its functionality along with the key technology using which the application is developed (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework, following the Standard Operating Procedure manual and escalate to L3 depending on the complexity of the incident / problem

Preferred Technical and Professional Expertise

• client facing experience.

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.


Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

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