Technical Support Professional Jobs in Kochi - IBM
Job Description
Introduction
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.
Your Role and Responsibilities
Cloud Integration Labs/Technical Support is looking for a Technical Support Engineer (TSE) who loves working with high performing teams, wants to work with cutting edge technology, and thrives on helping customers become successful with MQ projects
As a TSE, you will:
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.
Your Role and Responsibilities
Cloud Integration Labs/Technical Support is looking for a Technical Support Engineer (TSE) who loves working with high performing teams, wants to work with cutting edge technology, and thrives on helping customers become successful with MQ projects
As a TSE, you will:
- Provide troubleshooting and technical advice for IBM customers
- Provide technical leadership and guidance to both customers and internal project teams that are geographically distributed
- Code debug modules, write sample code, blogs and review documentation
- Produce coherent knowledge base articles to enable customers to resolve issues without further escalation
- Be part of the team that conceives and delivers new, cutting edge, customer support offerings
- Provide technical support assistance to clients and/or IBM field support using problem determination / problem source identification skills
- Use technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
- Communicate action plans to the client or IBM representative as appropriate
- Recommend and implement new or improvements to existing technical support tools, procedures, and processes
- May provide training for and mentor others on the team
- Contribute to department attainment of organizational objectives and high client satisfaction
Required Technical and Professional Expertise
- 5-8 years of relevant industry experience
- Hands-on experience in JavaScript and other programming or scripting languages
- Proven Linux command line and/or system administration skills
- An understanding of distributed systems and/or the z/OS platform
- A passion for handling technical challenges and be goal and results oriented
- Excellent communication skills and technical knowledge to advise and lead customers who are developing enterprise mobile applications
- Fluent in English (spoken and written)
- Demonstrable listening, detail-oriented thinking, and creative problem solving skills
- An ability to work in a highly collaborative, global organization
- Being open to a flexible schedule in a 24/7/365 support environment
Preferred Technical and Professional Expertise
- Windows administration experience
- In-depth web development experience
- Some understanding of application servers, networking, and diagnostic approaches
- In-depth experience of eCommerce application development.
Job Particulars
Education BE/B.Tech, Any Graduate
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1203725
Job Category Tech Support
Locality Address
State Kerala
Country India
About Company
International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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