Technical Support - Server Access Management Jobs in Bangalore - IBM

Technical Support - Server Access Management

IBM

0 to 3 Years

Not disclosed

Expired

Posted: 01 Dec 20

Job Description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
CIO AccessHub project in IBM is one of the key initiatives, it brings 'who has what' data into a single location. AccessHub is a milestone in online access, security, and control for IBMers. The AccessHub initiatives, sponsored and directed by the oﬃce of the CIO, is being undertaken to help standardize the access management experience for all types of users across the global IBM enterprise.

In context of AccessHub strategy, the global support team will be in 3 strategic geographies (Mexico, Slovakia, India) to provide 24/7 support. We also manage sev 1 incidents using several tools and integrations, monitoring, maintaining status pages, FAQs, and other documentation useful for clients. In summary, we do our best to provide fast resolution and excellent support to our customers. We collaborate globally and encourage innovation and automated solutions like Chatbot that automatically responds to user questions acting as level 1 and level 2 support or ServiceNow ticketing tool solution to internally and externally simplify and unify the support process while obtaining relevant measurements for continuous improvement.

Required Technical and Professional Expertise
Primarily need to have IAM Development/Support background. Basic OS administration (AIX/Linux) skills will be good addition.

3+ years of Experience with ticketing system; ServiceDesk, Remedy, etc.
Knowledge on any Identity and Access Management tools (Saviynt, IBM, Oracle and etc)
Knowledge on basic operating system functions related to user administration (AIX, Linux and Windows)
Provide Level 2 support for the system within agreed service levels.
Ability to provide 24/7 on-call support as a SME (on a rotational basis if required)
Work and Communication under pressure / client focus
User orientation to provide great support
Collaborative approach and ability to share with global team members lessons learned and blockers
Good analytical skills
Ability to learn fast the application logic and system functionalities
Ability to translate user requirements base on tool capabilities
Ability to drive and deliver e2e task
Flexibility & Time management
Detail oriented

Preferred Technical and Professional Expertise

Implement and manage effectiveness of Incident, Service Request, Change and Problem management processes for the service area.
Provide daily/weekly report for ticket status
Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
No coding skills required but nice to have – SQL, DB2, JSON
Potential to grow into more technical role
Ticket management experience
Work experience in agile environment
Support experience

Job Particulars

Role customer service tech support

Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers and Experienced (0 to 3 Years )

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id1054263

Job Category Diploma , Tech Support

Locality Address

State Karnataka

Country India

About Company

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.

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