Technical Support Specialist Jobs in Hyderabad - Fin Infocom
Technical Support Specialist
Job Description
A Technical Support Specialist, or an IT Support Specialist, is responsible for assisting customers with technical issues or questions relating to hardware or software devices. Their duties include taking phone calls from customers or communicating with them, helping customers diagnose technical issues over the phone and speaking with them about software installations, connections & troubleshooting.
Roles and Responsibilities:Excellent oral and written communication skills, should be able to handle UK customers.Provide IT assistance to include application support, hardware and software installation and troubleshooting.Answering phone calls, writing replies to emails and excelling in customer service.Providing technical solutions to different problems of clients by taking the help of different tools.Ensure that the call comments are properly arranged and suitable information is provided to clients.The standard of each call should be properly maintained in a comprehensive manner taking into view each aspect of attending the customer, listening to their problems and offer appropriate solutions to them
Providing support to internal and external end users.
The job will require handling inbound calls / Emails / Chats regarding technical issues for end users.
Job Particulars
About Company
About Fininfocom:-
Since its establishment in 2008, FinInfocom has been facilitating its customers with a promising future by collaborating with them to succeed. Part of being the best is delivering products that customers can trust for our unparalleled performance. FinInfocom is committed to be the market leader whom you can rely on. We are determined to blend your business with technology to accelerate progress.
