Freshersworld does not charge any amount for job placement. Beware of fraudsters who ask you to pay on the pretext of giving a job. Know More

Post A Job

Technical Support Specialist Jobs in Noida - Tech Mahindra Business Process Services

Technical Support Specialist

Tech Mahindra Business Process Services
Expired

Posted: 12 Dec 20

Job Description

The ideal candidate who would have knowledge of desktop support and IT / application support and will be responsible for providing tech solution to customers.

 

Responsibilities

·Experience on Desktop support, application support

·Exposure on ITSM ticketing tools

·Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.

·Any Graduate or Under Graduate can apply.

·Perform Incident Management Life Cycle Process, starting with Incident Logging to Call Closure and customer satisfaction survey.

·Troubleshooting on Application Support (Off Shelf or Customized)

·Troubleshooting on Printers & MFD’s

·Troubleshooting on VPN software and Collaboration tools

·Troubleshooting on Password Reset tools and Remote-Control tools

·Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking

·Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)

·Exposure to similar role for a minimum of 6 months.

·ITIL Foundation will be an added advantage. 

Qualifications

  • At least 6 months to 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work

Job Particulars

Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment Type0
Job Id1064516
Locality Address
Country India

About Company

Tech Mahindra Business Process Services
Jobs By Location
Job & career videos
scroll-icon scroll-icon
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
ARE YOU A FRESHER? REGISTER NOW
Looking for your first Dream Job?
Update Resume
Upload Resume