Technical Support- Voice Jobs in Navi Mumbai - Sutherland

Sutherland is seeking a motivated and passionate person to join us as a Technical Support Associate. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities and Duties

In this position, you will assist clients with purchases, technical issues, questions, and resolving any customer concerns with regards to the program. Your key responsibilities also include;

Responsible for answering, resolving customer issues

·         Identify and relate with various customer needs and scenarios

·         Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner

·         Remain updated in client and industry led processes, technology applications, utilities, and products

·         Utilize various client-based tools and applications for customer management and servicing

·         Transfer customers to appropriate departments when required

·         Work and partner with others within a team-based environment

·         Achieve and maintain required metrics and goals

Required Experience, Skills and Qualifications

·         The minimum qualifications for this role are;

·         Fresh graduates [except BE/B-Tech]

·         Undergraduates with minimum 6 months of experience

·         Customer oriented

·         Good knowledge of internet technology

·         Strong typing Skills: 25 words per minute with 85% accuracy

·         Good verbal and written English communication skills

·         Flexible to work in rotational shifts

·         Prior experience with an international BPO preferred

Benefits

We Will Give You

·         Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity

·         The chance to work with people who will become your second family

·         A workplace that's never boring

·         The opportunity to make someone's day, every day

·         Rewards and recognition as you blaze your own trail and ignite your career

Location : Airoli - Mumbai

Shift: 24/7