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Technical Support-Webchat Jobs in Bangalore - Proficient 360 HR Solutions

Technical Support-Webchat
Proficient 360 HR Solutions
Bangalore(Hennur , Nagawara , Whitefield )
200000 - 450000 Per Month
Proficient 360 HR Solutions
Last Date 09 May 2020
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Proficient 360 HR Solutions - Job Details

Date of posting: 10 Mar 20

JOB DESCRIPTION :

To provide front line support via live web-chat support to certified technicians at ASP's. With a predominant focus on assisting field technicians with the repair of products, this team draws on technical information from groups such as Engineering, Service Training and Documentation.

Key Responsibility :

Own, analyze, research and respond to ASP escalations in a timely fashion.
Identify potential engineering issues and/or trends in escalations by on-going analysis and tracking of escalations.
Meet core team competency requirements such as customer satisfaction goals, team metrics, Engineering outcomes and certification requirements.
In-depth understanding of organizational goals and active participation in the achievement of those goals
Work closely with and support technical teams.
Takes responsibility for tasks and decisions as documented in all processes and procedures.
Has a willingness to update processes, training and procedures as required.

Desired Skills :

Communication
English language proficiency required to support customers
Extremely skilled in documenting written troubleshooting steps or instructions
Strong customer service focus and enthusiasm for achieving excellence

Technical
Experience in resolving technical, systems and/or perception issues with customers.
At least two years experience in a similar technical role
Technically minded, IT industry savvy, with the ability to quickly understand, converse with fluency and provide solutions to the intended audience
Motivated to demonstrate their technical service and support skills in the course of handling queries from the start of the issue right through to final resolution
Exceptional troubleshooting methodology, both procedural and technical

Other Skills
Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
Positive, collaborative and mature work attitude

Location: Brookfield

Rotational Shift,

Salary up to 5lakhs

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Proficient 360 HR Solutions

We are a consulting firm supporting major MNC's with their manpower need.
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Proficient 360 HR Solutions recruiting Technical Support-Webchat candidates nearby Bangalore(Hennur , Nagawara , Whitefield ).Proficient 360 HR Solutions vacancies for Technical Support-Webchat is recruited through Written-test, Face to Face Interview etc.
Proficient 360 HR Solutions Company recruits a lot of candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore(Hennur , Nagawara , Whitefield ) can apply for Technical Support-Webchat position in Proficient 360 HR Solutions. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Proficient 360 HR Solutions recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Proficient 360 HR Solutions and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Proficient 360 HR Solutions and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Proficient 360 HR Solutions and near your city and get a secured career.