Tele Caller Jobs in Delhi - Cloudfinch Services Pvt Ltd

Job Description

• General Purpose
  
• Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
  

• Answer calls and respond to emails 
  
• Handle customer inquiries both telephonically and by email
  
• Research required information using available resources
  
• Manage and resolve customer complaints
  
• Provide customers with product and service information
  
• Enter new customer information into system
  
• Update existing customer information 
  
• Process orders, forms, and applications
  
• Identify and escalate priority issues
  
• Route calls to appropriate resource
  
• Follow up customer calls where necessary
  
• Document all call information according to standard operating procedures
  
• Complete call logs
  
• Produce call reports
  

• High school diploma or equivalent
  
• Proficient in relevant computer applications
  
• Required language proficiency
  
• Knowledge of customer service principles and practices
  
• Knowledge of call center telephony and technology
  
• Some experience in a call center or customer service environment
  
• Good data entry and typing skills
  
• Knowledge of administration and clerical processes
  

• Verbal and written communication skills
  
• Listening skills
  
• Problem analysis and problem-solving
  
• Customer service orientation
  
• Organizational skills
  
• Attention to detail
  
• Judgment
  
• Adaptability
  
• Team work
  
• Stress tolerance
  
• Resilience