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Tele Caller Jobs in Delhi - Cloudfinch Services Pvt Ltd

Tele Caller
Cloudfinch Services Pvt Ltd
Delhi(Hauz Khas )
10000 - 20000 Per Month
Cloudfinch Services Pvt Ltd
Last Date 08 Oct 2017

Cloudfinch Services Pvt Ltd - Job Details

Date of posting: 09 Aug 17

Job Description

  • General Purpose
  • Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks and Responsibilities
  • Answer calls and respond to emails 
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information 
  • Process orders, forms, and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports
Education and Experience
  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • Required language proficiency
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes
Key Competencies
  • Verbal and written communication skills
  • Listening skills
  • Problem analysis and problem-solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Judgment
  • Adaptability
  • Team work
  • Stress tolerance
  • Resilience

Hiring Process : Face to Face Interview

Job Role : BPO / Telecaller

About Cloudfinch Services Pvt Ltd

Cloudfinch Services Private Limited is a Private incorporated on 18 July 2016. It is classified as the Non-govt company and is registered with Registrar of Companies, Delhi. Its authorized share capital is Rs. 100,000 and its paid up capital is Rs. 100,000.It is involved in Legal, accounting, book-keeping and auditing activities; tax consultancy; market research and public opinion polling; business and management consultancy
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Cloudfinch Services Pvt Ltd recruiting Tele Caller fresher’s in Delhi(Hauz Khas ). The Cloudfinch Services Pvt Ltd vacancies for Tele Caller is filled through Face to Face Interview etc.
Cloudfinch Services Pvt Ltd jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with 12th Pass (HSE), Diploma are selected to full fill the vacancies in BPO / Telecaller job field. The fresher’s applying for Tele Caller should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Cloudfinch Services Pvt Ltd recruitment, fresher’s are mostly chosen for the department BPO / Telecaller. To learn more about the current jobs and other details, it is better to go through official site of Cloudfinch Services Pvt Ltd and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Cloudfinch Services Pvt Ltd and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.