Tele Caller Jobs in Delhi,Faridabad,Gurgaon - Formsadda

Responsibilities : 

• Candidate with good customer service skills would be preferred
• Candidate having prior experience in Customer Service industry will be an advantage
• Responsible for dealing with either Student or Parents Queries, demonstrates effectively
• professional written and oral communication
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing all issues/concerns clients may have
• Demonstrates excellent time-management skills and the ability to work independently
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions

• Able to build and maintain long lasting relationships with schools/colleges/institutes
• Exceptional verbal communication and presentation skills
• Excellent listening skills
• Strong written communication skills
• Self-motivated, with high energy and an engaging level of enthusiasm
• Able to perform basic calculations and mathematical figures
• Ability to work individually and as part of a team
• High level of integrity and work ethic