Tele Counsellor Jobs in Noida - Efarm Exchange Pvt Ltd
Tele Counsellor
Job Description
Role Overview:
The Tele-Counsellor sells paid memberships over phone to clients who are looking to list agricultural property. They also interact and support franchisee and other internal stakeholders for all leads (buy/sell/lease) and help in conversion. The job is to reach out to various stakeholders over phone, explain them the product & features and deliver value to the customers.
Business Vertical: Land
Location: Noida
Key Responsibilities
- Responsible for making outbound calls and regular follow up on leads assigned.
- Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
- Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
- Explaining the product features in detail and how to use the packages.
- Understand the Customer requirements, encourage them to upgrade / renew the packages.
- Address all the issues / grievances of customers and provide the right customer experience.
- Capture the insights from customer interactions and share it with the internal team.
- Strictly adhere to the process requirements.
- Skill and
Competencies required:
- Business Knowledge
Process Knowledge
- Product Knowledge
- Customer Orientation
- Language skills English / Hindi/ Regional language
- Telemarketing / Selling Skills
- Basic computer skills MS Excel, Word
Education and
Experience:
- Graduate in any stream / Awaiting final year result / Graduate with arrears can also apply
- Minimum of 6 Months to 4 years’ experience in Telesales / Tele calling / Telemarketing / Collections / Retention / Domestic BPO / Direct Sales / Telecom / Insurance
- Engagement process or domain knowledge.