Telecaller Jobs in Kolkata - Freelancer Recruiter

Telecaller

Freelancer Recruiter

0 Years

144000 - 160000 Yearly

Expired

Posted: 26 Jun 17

TELECALLER
Knowledge & Skills Required:

Good Verbal and written communication skills in English.
Any Graduate
Willing to work in flexible shifts.
Knowledge of basic computer operations.
Ability and willingness to learn.
Good listening and responding skills.
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
Should be willing to take up challenges and go extra mile to perform work responsibilities.
Should have great interpersonal skills and ability to perform under pressure
Job Description
Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
Ensuring high quality services, resulting in guest delight by extensive interaction with guests and quick resolution of problems.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Demonstrates interpersonal skills with a diverse customer base.
Demonstrates ownership to resolve challenging customer issues, escalating when necessary.