Telecaller Jobs in Madurai - SSL EDUCATION

About Company:

SSL Educational Institution

Designation:  Customer Service Executive

Qualification:  Any degree

Experience: 1-2 Yrs.        

Salary: 9k-15k

Roles and responsibilities:

• Manage In bound & out Bound calls in a timely Manner
• Clarifying the Customer regards the service we provide
• Manage the customer data

• Online customer service representatives typically respond to customers via e-mail and online chat boxes.
• obtaining and recording the details of customer information inquiries, comments and complaints,
• Take action to resolve any issues
• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Serves customers by providing product and service information and resolving product.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Skills:

Computer Skill

Good Communication

Convincing skill

Data Management

 Candidates from Educational Background are mostly welcome, Share Your Updated resume to