Telecaller Jobs in Mumbai,Navi Mumbai - CRP Risk Manament ltd
Telecaller
Job Description
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Job Particulars
About Company
We are a FieldTech™ company. We are experts in Field Management using the latest and best technological tools. CRP has a vast field force spread intelligently all across India that delivers to you a world-class field experience. This is driven by an extremely efficient control room, managing over 550 highly trained, on-roll, field operatives who thrive on great service and speed.
CRP also has the distinction of being the first Risk Management company to be listed on the Bombay Stock Exchange SME.