Telecom Trainee Jobs in Chennai - LYCATECH SERVICES PVT LTD
Job Description
- Lycatech is looking for Fresher’s - Trainee (Telecom) from Electronics and Communication background
- Role: Telecom Trainee – L1 Support
- Education: BE (ECE), ME (Communications) – 2016 or 2017 passed outs
- Consistent 70% and above marks throughout 10th, 12th, UG / PG
- Good communication skills
- Good Knowledge in Telecom products & Functional Call flows
- GSM and GPRS Concepts
- Ready to work in rotational shifts
- Candidates must be willing to sign a 3-Year service agreement which is Non-breakable
- Handling all the Mobile Network related technical complaints within SLA
- Monitor and trend analysis on customer technical complaints and coach care team to have effective probing questions for first call closure
- Regular review with CS managers along with business operations to improve operational efficiency
- Trigger incident to GTAC based on the customer’s technical complaints and follow-up for closure by regular review
- Review the incidents with the concern stakeholders
- Work Location: Chennai
- Initial Screening
- Online Aptitude (English, Reasoning, Quants)
- Online Technical (GSM, GPRS)
- Technical Interview
- HR Discussion
Job Particulars
About Company
Lycatech is a specialised telecommunication and IT/ITES services company of Lycamobile group. Founded in 2006, Lycamobile is a solution for those who want to connect back home. Providing low-cost high-quality international calls to over 15 million mobile network subscribers across 23 countries, Lycamobile's sheer span, focus on customer service and innovative business strategy has seen it outgrow its competitor set; achieving greater coverage of the European population than any other network operator.
A Mobile Virtual Network Operator initially developed for the expatriate communities in Europe, Lycamobile has fast become a global brand synonymous with connecting customers with their loved ones across oceans, borders and networks at the cheapest possible price.