Telesales Representative Jobs in Mumbai,Navi Mumbai - ZC GROUP OF COMPANIES INDIA

We are searching for an engaged Telecaller to boost sales by reaching out to current and possible clients. To this end, the Telecaller will be required to obtain lists of individuals' information, and to source data for additional members of the target audience. You should also jot down important notes during conversations to facilitate follow-ups by our staff.

To be successful as a Telecaller, you should be able to convince even the toughest of individuals to purchase our offerings. A remarkable Telecaller will suggest ways in which clients' feedback can be utilized to improve our services.

Responsibilities

·         Contact potential or existing customers to inform them about a product or service using scripts

·         Answer questions about products or the company

·         Ask questions to understand customer requirements and close sales

·         Direct prospects to the field sales team when needed

·         Enter and update customer information in the database

·         Take and process orders in an accurate manner

·         Handle grievances to preserve the company’s reputation

·         Go the “extra mile” to meet sales quota and facilitate future sales

·         Keep records of calls and sales and note useful information

Requirements

·         Proven experience as telesales representative or other sales/customer service role

·         Proven track record of successfully meeting sales quota preferably over the phone

·         Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

·         Ability to learn about products and services and describe/explain them to prospects

·         Excellent knowledge of English

·         Excellent communication and interpersonal skills

·         Cool-tempered and able to handle rejection

·         Outstanding negotiation skills with the ability to resolve issues and complaints