Tellecaller Jobs in Varanasi - For a client of TeamLease Services Ltd

Job Description

Work on renewal & revivals database which includes and not restricted to

1. Calling customers as per the process in pre-defined script basis the premium due dates, 

2. Inform premium due and guide him with payment avenues and assist payment, act as SPOC for renewal premium payment

3. Explain the product features and benefits and persuade him to pay renewal premium

4. Handle customer objections related products and processes if any

5. Co-ordinate with Field staff, Sales and operations to fulfil customer requests and resolve grievances if any, 

6. Responsible for Calling the data allocated within TAT as defined and increase the contactability performance 

Requirement

1. Graduates with minimum 6 months experience of working in Contact Center in BFSI Processes (Inbound/Outbound processes) preferably in Renewal, Loan collection process. 

2. Candidate with education qualification of 10+2 or equivalent can be considered provided relevant work experience in Insurance/ Bank Collections for more than 1 year.

3. Excellent communication skills in Hindi, English and Regional Language as required

4. Telephone etiquettes & should be Computer literate, able to handle Excel Basics 

Other Key Requirements due to Current COVID -19 situation

• The Candidate may have to work from home at places where we have restrictions/lockdown

• Candidate will have to use his own mobile phone & sim card to make official phone calls to customers and to use data for accessing SUD Life Applications (Necessary recharge reimbursement will be credited at the end of the month)

• Candidates must have good data network at home location to avoid impact on accessing data over phone.

• Wherever required, we will be offering desktops/laptops to associates to work from home. It will be the associates responsibility for safety and security of the device