Tetra UC Tier 2&3 CVX (Cisco) Engineer Jobs in Mumbai - Netrix

Tetra UC Tier 23 CVX Cisco Engineer
Any Graduate, Any Post Graduate
Last Date 24 Sep 2019
This Job is Expired

Netrix - Job Details

Date of posting: 26 Jul 19
Position Title: Tetra UC Tier 2&3 CVX (Cisco) Engineer –  Pune and Mumbai India

Job ID # 351

Number of Openings: 2

Position Summary:

  • Responsible for management and resolution of Tier 2 & 3 escalated issues for complex technical incidents, including analysis, root cause determination and on-going client follow-up
  • Perform moves, adds and changes and desktop support for Cisco Unified IP Phones.
  • Customer/internal reported support tickets   and  System monitoring alert ticketing
  • Responsible for communicating with end-users regarding incident updates, phone calls and/or email notification
  • Sets end-user expectation regarding the type and timeliness of service to be provided.
  • Properly document and log all tickets within Service Now
  • Escalate tickets in a timely fashion if unable to resolve
  • Exhibit leadership through personal responsibility, accountability and teamwork
  • Assisting internal infrastructure team when adding new servers /updating infrastructure / troubleshooting system wide issues
  • Assists and/or consults with tiered support escalation members to achieve company defined Service Level Agreements
  • Responsible for meeting individual and departmental metric goals with regards to incidents and phone support requests
  • Must be able to work flexible hours (TBD) and Must be able to work on-call rotation with other team members.(TBD)
  • Assist new clients with onboarding to their new services
  • Provide training to CMC(Help Desk) Analysts/Agent support and act as a mentor
  • Create Knowledge articles within ServiceNow for common or basic support tasks to help improve 1st call resolution within the CMC(Help Desk)
  • Work on implementation projects for Cisco voice applications
  • Attend status calls on projects to provide updates to the state of the project
  • Build out new customer adjacencies in hosted Cisco SBC environment for porting’s
Technical Skill requirements : (Must have)

  • Cisco Unified Communications products such as Call Manager, Unity Connection, IM and Presence, Expressway Edge and Core
  • Implementation and support for new projects and software upgrades on existing Cisco voice deployments
  • Understanding of SIP protocol, implementation and troubleshooting
  • Cisco CUBE experience
  • Understanding of H323 implementation and troubleshooting
  • Familiar with LAN/WAN networking equipment and protocols

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Others
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Netrix

Since 1989, Netrix has helped clients operate their businesses more efficiently and effectively, improving business performance and profitability. We do this by designing, implementing, and supporting superior information technology solutions that help them run their organization better.
This Job is Expired
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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Netrix recruiting Tetra UC Tier 23 CVX Cisco Engineer candidates nearby Mumbai.Netrix vacancies for Tetra UC Tier 23 CVX Cisco Engineer is recruited through Written-test, Face to Face Interview etc.
Netrix Company recruits a lot of candidates every year based on the skills . The candidates with Any Graduate, Any Post Graduate are selected to full fill the vacancies in Others job field. The candidates nearby Mumbai can apply for Tetra UC Tier 23 CVX Cisco Engineer position in Netrix. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Netrix recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of Netrix and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Netrix and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Netrix and near your city and get a secured career.