Trainee IT helpdesk Jobs in Mumbai - Avhan Technologies

Avhan is a 14-year Software Product company. Avhan develops CLOUD ready Communications and Real Time Communications Platforms for Customer Experience Delivery. Avhan Technologies Pvt. Ltd. (Avhan) creates platforms and products for companies to enhance customer contact. Avhan believes in enhancing business’s with the information required to intelligently manage Customer service, Revenue generation and operational efficiency and is focused on providing Customer Interaction Management solutions.

Our platforms create Self-service delivery as well as Agent-assisted Service delivery capability across multiple regions / geographies via a single technology instance. Additionally, our platforms cater to multiple business processes within an organisation. Our platforms offer an integrated communication layer across multiple communication channels such as Voice / VoIP, Chat, Email, SMS, Social media. Our platforms also support multiple interaction channels such as Digital banners on websites/ Portal, Click to Call, Missed call, Survey / Feedback, SMS automation for notification etc.

We have been catering to large installations in Enterprise and BPO industry in India, Sri Lanka, UK, Nigeria   etc. We have vast experience in delivering innovative technologies such as Automatic speech recognition, text to speech, NLP, SIP etc. and have created extremely powerful solutions for our customers.

• One of the first Indian IT product company
• 1st SIP based contact center from Asia
• 1st Visual Call Flow Designer from India
• 1st Automated Speech Recognition (ASR) deployment for multiple Indian languages in India
• Text To Speech (TTS) solutions for leading banks and enterprises in India
• Largest SIP based dialer for NGN network in a telco