Trainee Process Consultant (Voice) Jobs in Hyderabad - HGS

Trainee Process Consultant Voice
Trainee Process Consultant (Voice) Jobs in Hyderabad - HGS
Last Date 07 Feb 2020
This Job is Expired

HGS - Job Details

Date of posting: 09 Dec 19
Title : Trainee Process Consultant (Voice)

Job Location : Hyderabad

Position Summary:
  • We are seeking energetic and reliable professionals to join our team as Trainee Process Consultant. 
  • The successful candidates will be responsible for multiple administrative and customer service layers that includes solving customer issues through review, investigation, adjustment (if necessary),remittance or denial of the claim by utilizing company policies and directing queries to the managerial team when necessary. 
  • Our Customer Support Specialists are often the first point of contact for customers’ product or Service issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Roles and Responsibilities:
  • Processing claims/handling incoming calls and take appropriate actions as per the process guidelines.
  • Understand the basic professional standards and established procedures, policies before taking action and making decisions.
  • Maintain customer satisfaction ratings through TAT and quality standard basis client SLA’s
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Input data into the company platform to keep each customer record updated
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Adhere to attendance and punctuality norms.

Education & Experience:
  • Graduates Only (We are currently NOT hiring B-Tech & BE)
  • Fresher’s Only
  • Age – Up to 30 years

Desired Skills and Abilities:
  • Good Oral and Written Communication Skill - English
  • Basic Telephone Etiquettes & MS Office
  • Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills

  • Salary – Best in Industry (INR 13,500 Fixed monthly Take Home)
  • Up to INR 24,000 (Monthly Performance Based Incentive)
  • 5 days’ work/ 2 weekly offs. (Rotational Shifts)
  • Transport facility provided
  • Excellent Reward and Recognition Program
  • Extensive Healthcare Training Programs

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Others
Hiring Process : Face to Face Interview
Who can apply : Freshers

About HGS

HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.
This Job is Expired
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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HGS recruiting Trainee Process Consultant Voice candidates nearby Hyderabad.HGS vacancies for Trainee Process Consultant Voice is recruited through Written-test, Face to Face Interview etc.
HGS Company recruits a lot of candidates every year based on the skills . The candidates with BE/B.Tech are selected to full fill the vacancies in Others job field. The candidates nearby Hyderabad can apply for Trainee Process Consultant Voice position in HGS. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the HGS recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of HGS and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of HGS and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in HGS and near your city and get a secured career.