Trainee-Software application technical support Jobs in Mumbai - Cnergee Technologies Pvt.Ltd.
Job Description
Job Details-
- Position – Software Application Technical Support
- Department-Implementation & Support
- Designation- Trainee
- Location – Navi Mumbai- CBD Belapur
- No. of openings-2
- Shifts – Rotational
- Only MALE candidates should apply.
- Immediate Joiners
- Diagnose and troubleshoot technical issues
- Ask customers targeted questions to quickly understand the root of the problem
- Track issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Job Particulars
Role it software engineer
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id522240
Job Category IT/Software , Analyst / Analytics , Logistics / Transportation
SkillsASP.NET MySQL English Speaking
Locality Address Vashi
State Maharashtra
Country India
About Company
Cnergee Technologies Pvt Ltd predominantly is into business of developing Softwares in the heart of Navi Mumbais Central Business District has easy accessibility. Our CRM based software, CMAYA has been developed over 7 years and is the most comprehensive ISP Software Suite. CMAYA has end to end modules that can automate the entire workflow and can be integrated with changing trends in ISP business. Cnergee Technologies Pvt Ltd has grown from a handful of moderate members to one of the Pioneers in the ISP business, supported by professionals. CTPL is exploring possibilities in different Industry segments simultaneously. As an organization, Cnergee Technologies Pvt Ltd is expanding on PAN India basis as well as making its presence felt on the Global Arena (International)! We at Cnergee Technologies Pvt Ltd always nurture talent giving an opportunity to grow with us!
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