Trainee System Engineer Jobs in Bangalore - Stratogent Technology Services Pvt. Ltd.
Job Description
Job Description
- The primary responsibility is to work on scanning and triaging the alerts
- Identify the false alerts and perform basic troubleshooting where ever possible
- Making sure the incidents are being worked on by seniors
- Making sure incident/request SLA are met by seniors, report SLA breach to manager
- Basic System administration activities
- Exclusive scanning and triaging the alerts from the various monitoring systems
- Respond to False Positive Alerts
- Raise an incident or tickets in the ticketing tools for any of the alerts received
- Perform basic system administration activities (server build, patching) and troubleshooting based on documented procedures
- Maintain and manage internal IT Infrastructure including servers
- Handling the incident/requests from the customers or from helpdesk
- Create Service Requests either in the customer incident management system or internal ticketing system for the incidents/requests received from the customer
- Perform manual check on the servers by following the documented procedure
- Perform general health checks by scanning through the warning alerts and escalating to L2 engineer
- Perform scanning of periodic reports raise a flag for any undocumented issues found
- Identify/Flag the recurring alerts to the manager for further analysis
- Incident Escalation to the L2 engineer
- Perform basic activities like Adding , deleting , modifying the nodes in the monitoring systems
- Use the available monitoring tools during the maintenance activities(scheduled or unscheduled) to suppress the alerts, collect information for troubleshooting
- Create, review and update Standard Operating Procedures.
- Train and mentor the peers and juniors in the team.
- Validate the quality of work performed by peers and juniors in the team. Audit the ticket updates
- Perform the Shift handovers
- Co-ordinate with various teams such as monitoring, backup and Network to ensure proper functioning of all servers and its services
Job Particulars
Role others
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id409865
Job Category Others
Locality Address
State Karnataka
Country India
About Company
Stratogent Technology Services Pvt Ltd
Stratogent provides managed services for on premise and cloud hosted infrastructure. Our customers are large or mid-sized corporations, predominantly in USA. We were founded in 2005 and operate out of Silicon Valley and Bangalore.Customers entrust the 24x7 monitoring and management of their entire infrastructure stack to Stratogent so they can focus on the application functionality or business level projects. Stratogent is among the few managed service providers with true hybrid cloud expertise. Customers ask us to extend or migrate their infrastructures between datacenters, AWS, Azure cloud as well as Office 365. We wrap the compute-storage-network platform with our monitoring, backup and security operations services that cover all the 24x7 requirements of running an enterprise grade application.
Jobs By Location
Bangalore
Hyderabad
Chennai
Delhi
Kolkata
Gurgaon
Mumbai
Noida
Pune
Ahmedabad
Others also searched for
Job & career videos Subscribe
