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Trainee-Technical Support Executive Jobs in Pune - SANCURO

Trainee-Technical Support Executive
SANCURO
Pune(Kothrud)
BCA, BE/B.Tech(CSE, IT)
2013 - 2019
0 to 1 Years
5000 - 10000 Per Month
SANCURO
Last Date 10 Jan 2020
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SANCURO - Job Details

Date of posting: 12 Nov 19

Primary Purpose:

The Technical Support Executive will ideally possess 0~1 years of strong technical experience with Certified on CCNA, CCNP, MCP, MCSA, MCSE in the areas of Desktop, Laptop, Server, monitoring tools, Solar Winds, ticketing tools.

The candidate should have a good attitude and Customer handling skill. 

Primary responsibility includes handling desktop, laptop and basic network issues at the client end. 

Good verbal and written communication skills, good listening habit and patience in handing customer aggressiveness is important.

Principle Responsibilities:

1)    Operation System Installation, configurations and troubleshooting working knowledge on Win7/Win8/Win10 and Server 2008/2012/2016

2)    Troubleshooting and installation of printers, scanners

3)    Office and Business application client installation and configuration.

4)    Installation / configuration/archive of outlook e-mail client

5)    Basic knowledge of ticketing tool to assign, update and close calls in tool.

6)    Antivirus client installation and Definition update.

7)    Microsoft patches and service pack update on the system.

8)    Awareness Information security policy and adherence

9)    Coordination with IT vendor for warranty support and call logging.

10) Good communication skill verbal, email.

11) Escalating IT issues to next the level where necessary and keep the user informed on call.

12) Basic Understanding of LAN network and troubleshooting.

13) Configuration of basic router and wireless access point

Skills – Must have 

1)    IP and IP-sub-netting knowledge 

2)    Hand on experience on desktop assembly and windows operating system installation

3)    VPN, VLAN, DHCP, DNS knowledge

4)    Working knowledge on Active Directory (Creation/Suspension of Users, Organizational the unit, service accounts and password reset),domain servers/DNS, domain controllers, IP addressing/DHCP

5)    Excellent remote troubleshooting skills (Laptop, Desktop, Printers, servers, storage, backups)

6)    Ability to communicate at all levels, both technical and non-technical

7)    Ability to perform well as part of a team under direct & indirect supervision

8)    Good communication skills (active listening skills),documentation skills, able to articulate and speak with a clear voice

9)    Attitude to Seek out new assignments and additional job duties, especially those outside normal work area.

Soft Skills 

  • Must have empathy with end-users and Customer-centric approach
  • Good Team player
  • Maintain high professional code of conduct
  • Out of the box thinker and analytical approach for problem-solving
  • Learning Attitude
  • Ability to perform under work pressure and stringent delivery timelines

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 1 Years )

About SANCURO

Sancuro is an exclusive enterprise working in the remote tech support domain. We provide niche expertise in system and network configuration and maintenance for IT-enabled establishments. Through refined security protocols, pay-per-service model and end-to-end array of services, we serve diverse industries and reputed clients.

Sancuro was established in 2016, with a dedicated focus on IT Network Infrastructure Solutions. The company is backed by the experience of Sanveer Infotech, which has been working in the field since 2008. Sancuro inherits the founding ideas of trust, integrity and assurance.

We move ahead with the mission to achieve customer satisfaction by prompt and transparent services. While ensuring security and confidentiality of customer networks, our thrust is on building complete and safe networks through convergence.

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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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SANCURO recruiting Trainee-Technical Support Executive Experienced(0 to 1 Years) candidates candidates nearby Pune(Kothrud).SANCURO vacancies for Trainee-Technical Support Executive is recruited through Written-test, Face to Face Interview etc.
SANCURO Company recruits a lot of Experienced(0 to 1 Years) candidates candidates every year based on the skills BPO, Sales, Inbound Calling, Outbound Sales . The candidates with BCA, BE/B.Tech(CSE, IT) are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Pune(Kothrud) can apply for Trainee-Technical Support Executive position in SANCURO. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the SANCURO recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of SANCURO and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of SANCURO and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in SANCURO and near your city and get a secured career.