Desktop Support Engineer Job in For a Client of TeamLease Digital at Bangalore, Belagavi, Ballari
FEATURED JOBDesktop Support Engineer
organization.
2 to 9 Years 
200000 - 400000 Yearly 
Bangalore, Belagavi, Ballari, Bidar, Dharwad, Gulbarga, Hubli, Kolar, Mangalore, Mysore, Davangere, Bijapur, Hubli-Dharwad, Raichur, Karnataka, Chikkaballapura, Chikkamagaluru, Hassan, Mandya, Tumakuru, Koppal, Ramanagara, Shivamogga, Bagalkot, Chamarajanagara, Chitradurga, Gadag, Haveri, Kodagu, Udupi, Uttara Kannada, Yadgir, Bengaluru Rural, Mysuru, Dakshina Kannada, Kalaburagi, Bengaluru Urban, Vijaynagar, Vijayapura 
Job Description
Key Responsibilities
Provide first and second-level technical support for desktops, laptops, printers, and peripheral devices.
Install, configure, and troubleshoot Windows operating systems and desktop applications.
Diagnose and resolve hardware, software, and network connectivity issues.
Perform installation, configuration, and maintenance of desktop hardware, including RAM, hard drives, monitors, and docking stations.
Configure and support Microsoft Office 365, Outlook, Teams, and other business applications.
Create, manage, and troubleshoot user accounts in Active Directory and Microsoft Entra ID (Azure AD).
Handle password resets, account unlocks, and user access requests.
Install software, security patches, antivirus, and operating system updates.
Configure and troubleshoot VPN access for remote users.
Support Wi-Fi, LAN connectivity, IP configuration, DNS, DHCP, and printer connectivity issues.
Provide remote desktop support using tools such as TeamViewer, AnyDesk, Microsoft Remote Assistance, or SCCM.
Manage IT assets, including inventory tracking, hardware allocation, and lifecycle management.
Troubleshoot mobile devices, including Android and iOS smartphones.
Coordinate with vendors for hardware repairs, warranty claims, and replacements.
Maintain incident and service request records using ITSM tools such as ServiceNow, Jira Service Management, Remedy, or ManageEngine.
Ensure compliance with IT security policies and endpoint security standards.
Perform data backup and recovery for end-user systems when required.
Support conference room equipment, video conferencing systems (Microsoft Teams, Zoom, Cisco Webex), and meeting room AV devices.
Prepare and deploy new laptops/desktops for onboarding employees.
Assist with employee onboarding and offboarding activities, including device setup and access provisioning.
Escalate complex technical issues to Level 2/Level 3 support teams when necessary.
Create and maintain technical documentation, user guides, and knowledge base articles.
Meet SLA targets and provide timely resolution of incidents and service requests.
