US INBOUND PROCESS Jobs in Chandigarh

US INBOUND PROCESS

Arch Recruiters

0 Years

20000 - 25000 Monthly

Expired

Posted: 04 Sep 18

HIRING for US INBOUND PROCESS in Mohali
(Designation) Process Associate (Call Center Executive)
(No. of open positions) 10 No.s
(Job Timings) 24 X 7 (Shifts) , 5 Days Working
(CAB facility) Yes (Subsidized)
Should have 1 year experience in any International Call Center. Freshers are not required.
Starting Salary:21500 + Commission on sales + Over Time +Provident Fund +Gratuity +Leave encashment
(Candidates, who have experience of 2 years or more, in International Call center, may be paid more.)

Interview process:

English, Aptitude and typing test
HR Round-Personal Interview
Voice Round
Customer Sales and Service representatives provide front line sales and service to customers via inbound telephone calls.
These agents are responsible for maintaining high standards of performance, sales, and service levels.

Essential Duties and Responsibilities:

Ability to handle inbound customer sales and service telephone calls.
Ability to work in a fast-paced, multi-skill work environment.
Ability to process continual workload for extended periods in assigned area.
Ability to provide a consistently high level of quality customer service.
Ability to process customer sales orders.
Ability to maximize sales opportunities by offering customer upsells
Timeliness and ability to adhere to assigned schedule segments.
Ability to meet and sustain minimum performance, attendance, and behavioral standards.
Ability to navigate, lookup, and enter orders into the customer order entry system (via computer).
Ability to remain current with new customer sales and service procedures.
Ability to work flexible hours / overtime as required (including weekends).
Ability to perform other duties such as outbound telephone, inbound email and white-mail services (when/if assigned).
Respond to customer inquiries through inbound email contact from current and prospective customers.

Knowledge, Skills and Abilities:

Graduate or Non-Graduate with very good English speaking skills
Minimum of 25 words per minute typing speed
Oral Communication Skills Rate and clarity of speech, tone and inflection and grammar
Written Communications Spelling Skills, grammar and legible handwriting
PC Skills Prior experience with computers and/or data entry
Composure Ability to work in high paced environment and competently service customers
Adaptability Ability to handle change in routine or work rules and available to accommodate flexible work hours
Customer Focus Oriented to serving the customer
Ability to work independently as well as being a team player
Multi-task oriented
Sales Skills Prior experience preferred
Problem Solving Skills
Positive attitude