ad

Virtual Customer Service Associate Jobs in Delhi - WikQik

CW
Virtual Customer Service Associate
WikQik
WikQik
Last Date 12 Sep 2020
This Job is Expired

WikQik - Job Details

Date of posting: 13 Jul 20

Job Description Google Customer Service Associate- VCS- India: Virtual Customer Service (VCS)


It is a ‘Work from Home’ model for India CS. VCS associates are expected to work from a home location approved by Google for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and a ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.

You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience.

Knowledge & Skills Required Desired skills:

Action-oriented, self-disciplined and organized

• Effective time management skills and ability to prioritize work time to ensure productivity and department standards

• Ability to communicate clearly with both internal and external customers

• Good comprehension skills - ability to clearly understand and address customer issues appropriately

• Good composition skills - ability to compose grammatically correct, concise, and accurate written responses

•Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

• Good typing skills

Preferred Criteria:

• Should be a self-driven, motivated, and task-driven individual who can learn fast and operate with minimal support from Manager and Lead.

• Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

• Should ensure a ‘Work-like’ environment with no disturbance during the work hours.

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be a creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

• Ability to empathize with and prioritize customer needs

• Demonstrates interpersonal skills with a diverse customer base

• Demonstrates conflict resolution, negotiation, and de-escalation skills

• Demonstrates ownership to resolve challenging customer issues, escalating when necessary • Ability to determine customer needs and provide appropriate solutions

•Maintain regular and reliable attendance, including the daily schedule as assigned • Flexible with the working schedule; may be expected to work weekends, holidays and events

• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

• Problem Solving Skills:

• Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned • Ability to approach problems logically and rationally

• Action oriented and self-disciplined • Organized and detail-oriented

  • • Ability to quickly and effectively prioritize work time in various departments to meet business need • Ability to maintain composure in highly escalated situations

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About WikQik

WikQik
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
Customer Care Executive
10th Pass (SSC)
Customer Care Executive
B.Com, BA, BCA, BEd, BSc...
Customer Service
Certificate Course (ITI), Diploma, M Phil / Ph.D, M.Com, MA...
Operations
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com...

People who view this job also look for jobs with following keywords

Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
Start your preparation now with P3 and increase your success probabiltiy.

Need a Institute/Coaching Class?

IT Courses / Govt Exam Preparation

Higher Studies / Studies Abroad

Post an enquiry and get instant responses from institutes and best Coaching Classes in your city

WikQik recruiting Virtual Customer Service Associate Experienced(0 to 3 yrs) candidates candidates nearby Delhi.WikQik vacancies for Virtual Customer Service Associate is recruited through Written-test, Face to Face Interview etc.
WikQik Company recruits a lot of Experienced(0 to 3 yrs) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Delhi can apply for Virtual Customer Service Associate position in WikQik. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the WikQik recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of WikQik and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of WikQik and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in WikQik and near your city and get a secured career.