Virtual Customer Service Jobs in Work From Home - Qween Network LLP

Virtual Customer Service
Qween Network LLP
Other Course
Qween Network LLP
Last Date 25 Mar 2021
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Qween Network LLP - Job Details

Date of posting: 25 Jan 21
About Qween Network LLP
Qween enables women to restart their careers by connecting them to mentors, peers, and flexible opportunities by networking, upskilling, and helping them become happier and financially independent.
About the work from home job/internship
Selected intern's day-to-day responsibilities include:

1. Login as per your shift
2. Handle contacts and leads
3. Be in touch with team managers for team meetings

Associates can reach out to the company process helpline for any process policy related queries.

Functional abilities:

1. Ability to utilize a variety of software tools to navigate customer accounts.
2. Excellent communication skills (written and verbal)
3. Good comprehension & composition skills
4. Maintain regular and reliable attendance, including the daily schedule as assigned
5. Flexible with the working schedule; may be expected to work during weekends, holidays, and events
6. Need to have a dedicated private, ergonomic workspace (desk & a chair) that is free from disturbance
7. Must have an internet connection with a bandwidth of 10 Mbps or higher connected through LAN cable

Logistical support provided by the company:
1. Dedicated laptop/desktop + VPN tokens + Headset
Who can apply

Only those candidates can apply who:

1. are available for the work from home job/internship

2. can start the work from home job/internship between 27th Aug'20 and 1st Oct'20

3. are available for duration of 6 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

1. Should be self-driven, motivated, and task-driven individual who can learn fast and operate with minimal support from the manager and lead

2. Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

3. Should be comfortable in a fast-paced, multi-tasked, high-energy environment

4. Creative and analytical problem solvers with a passion for excellent customer service

5. Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

6. Ability to empathize with and prioritize customer needs

7. Ability to determine customer needs and provide appropriate solutions

8. Flexible with the working schedule; may be expected to work weekends, holidays and events

9. Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned

10. Ability to approach problems logically and rationally

11. Ability to maintain composure in highly escalated situations

  • Certificate
  • Flexible work hours
  • 5 days a week
  • Additional Information

    The candidates must have a dedicated 10 MBPS ISP LAN connection (mandatory requirement). The shifts will be rotational. Benefits: NSA, OT, meal card, Night Shift Allowance, Zeta Meal Card (13200 INR per annum),and Internet Reimbursement (15000 INR per annum).

    Number of openings

    Certificate: Will be provided at the end of the Internship

    Job Summary

    Job Type : 0
    Job Role : Others
    Job Category : Others
    Hiring Process : Face to Face Interview
    Who can apply : Freshers

    About Qween Network LLP

    Qween Network LLP
    Apply Now
    This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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