Virtual Relationship Manager Jobs in Chennai - Yesbank-Karvy
Virtual Relationship Manager
Yesbank-Karvy
Expired
Posted: 02 Apr 19
Job Description
Ensure customer service excellence by delivering service with requisite courtesy & accuracy and adherence to service and sales compliance. Job Responsibilities:
Ensure Customer service excellence by displaying complete onus to the customers query/problems
Delivering service with requisite Courtesy and Accuracy
- Nil Defects (100% adherence to product and process)
- Ensuring Nil Customer complaints
- Escalating/highlighting customer problem incidences
- Adherence to service and sales compliance
- Cross Selling/up-selling of bank products.
- Ensuring Process efficiency by achieving set targets of call quality
- Qualifications: Graduate/Post Graduate from a recognized university Competencies/Skill Sets required:
- Fresher or Experienced in customer service industry
- Excellent written and oral communication
- Passion towards service or Sales
- Enthusiastic and self-motivated
- Ability to work in a dynamic environment
- Good comprehension skills
- Team player with a positive attitude
- Knowledge about banking Industry will be an added advantage
- Open to working in shifts(including night shifts for male staff)
Computer skills:
- Conversant with MS-Office & working knowledge of contact center systems Other skills:
- Excellent Business Communication skills. Multilingual skills will be a plus.
- Good numerical, analytical & problem solving skills.Salary CTC – 14K -16 Month+ IncentivesRequirement Customer Service – 100 and Telesales – 100 (Over all 200 employees)-
- Hindi Speaking Needed.
Job Particulars
Role others
Education Any Post Graduate, Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id592312
Job Category BSc/BCA/BBM
Locality Address
State Tamil Nadu
Country India
About Company
Yes Bank Limited is India's fourth largest private sector bank, founded by Rana Kapoor and Ashok Kapur in 2004. It primarily operates as a corporate bank, with retail banking and asset management as subsidiary functions.
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