Virtual Relationship Manager Jobs in Delhi - For A Client Of TeamLease Service Limited

KEY RESPONSIBILITIES:

· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Sales and customerrelationship management

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- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Generate income bycross-selling products across assets, CASA and third party product segments tocustomers mapped as per portfolio

- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; Contact unique set of around 30-35 customers of the portfolioevery day to focus on customer service and relationship management

- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; Call handling as per defined standards

- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; Customer profiling and service

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· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Customer engagement

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- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; Continuous engagement and connect with the portfolio customerswith accurate amp; complete capture of interaction details.

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· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Promotion of DigitalBanking Platforms

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- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Promotion of digitalplatforms to ensure easy access to banking transactions and create awareness oftechnology enabled initiatives for a superior customer experience

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· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Complaint Management

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- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Coordination withrespective team managers, sales managers and complaints managers for 100%accuracy on complaint management and resolution within a stipulated time frame

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· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Audit and Service Quality

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- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Ensure all laid downsystems and process are followed as stipulated by audit and senior management

- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Ensure accurate and timelysubmission of financial transactions and requests.

- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Achieve quality benchmarkdefined as per target

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· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;MIS Reporting

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- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Ensure timely submissionof customer base review reports

- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Adherence to set processesfor updating customer interactions in CRM