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Virtual Relationship Manager Jobs in Mohali - For A Client Of TeamLease Service Limited

Virtual Relationship Manager

For A Client Of TeamLease Service Limited
experience-icon 2 to 5 Years
salary-icon Not disclosed
Expired

Posted: 11 Jun 18

Job Description

Job Title/Position: Virtual RelationshipManager (HNI Clients)

nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;

2. nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;

nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; Improve profitability by right product placement, leveraging technology to deploy a low cost digital mediums amp; scalable self-service model of affluent banking which is also in line with changing customer preferences in banking.

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Key Accountabilities

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· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; Achievement of Contact policy defined

· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; Call handling as per defined standards.

· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; 100% accurate resolution on Calls received at the VRM desk.

· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; Promoting Digital Banking services for better customer service experience.

· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; Capturing of customer interaction. .

· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; Accurate logging and resolution of complaints

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nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; Ensure that the VRM meets the defined objectives of the Portfolios raced under VRM program.

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· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; Carry out out-calling to the portfolio customers as per defined process.

· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; Carry out continuous customer engagement to the assigned portfolio.

· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; Carry out profiling of customers and carry out cross-servicing of the identified service products.

· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; Attrition control of customers

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· nbsp; nbsp; nbsp; nbsp; nbsp; To achieve Quality benchmarks defined from time to time.

nbsp; nbsp; nbsp; nbsp; nbsp; Exceptional / Very Good rating in Service Quality audit/checks.· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;

nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;

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Job Particulars

Education BBA/BBM
Who can apply Experienced (2 to 5 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id440193
Job Category Others
Locality Address
State Punjab
Country India

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more
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