Voice/Non Voice Process Jobs in Bangalore - Black And White Business Solutions
Job Description
Dear Candidates,
Greetings from BLACK AND WHITE BUSINESS SOLUTIONS PVT LTD
Note: Candidates from the Bangalore location can only apply
Responsibilities
Research and identify solutions to hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they have solved a technical issue
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Freshers only Voice openings / Experienced Voice and Nonvoice openings available
Immediate joiners Are preferred
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Job Particulars
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